Hotel Services Attendant

Cherokee Nation Businesses; Roland (OK); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Holiday pay

Employee discounts

Job summary

Cherokee Nation Entertainment is seeking a Hotel Services Attendant to welcome guests from arrival to departure, assist with luggage, and provide information about hotel services. The role emphasizes a courteous and proactive guest experience in a fast-paced environment.

The position requires a valid driver's license, clean driving record, and the ability to work outdoors in all weather conditions. This is a safety-sensitive role with drug testing requirements.

Qualifications

• High School Diploma or GED preferred/required.
• Valid state-issued driver’s license.
• Valid vehicle insurance.
• Excellent driving record.
• Strong customer service and communication skills.
• Professional, friendly demeanor.
• Ability to stand, walk, lift for extended periods.
• Ability to work outdoors and in all weather conditions.
• Must be comfortable working in a fast-paced, guest-focused environment.

Responsibilities

• Greet and assist guests entering and exiting the hotel.
• Assist guests with luggage and other service needs.
• Safely Park and retrieve guest vehicles.
• Provide information about hotel amenities, services, and upcoming events.
• Maintain a positive, proactive approach to guest service.
• Follow all hotel policies, procedures, and safety standards.

Skills

Customer service

Communication skills

Positive demeanor

Professionalism

Education

High School Diploma or GED

Job description

Job Description

The Hotel Services Attendant is responsible for creating a welcoming and exceptional guest experience from arrival through departure. This position interacts directly with guests, assists with luggage, safely operates guest vehicles, provides information about the hotel, and ensures all guest interactions are handled in a courteous and professional manner.

Job Description

The Hotel Services Attendant is responsible for creating a welcoming and exceptional guest experience from arrival through departure. This position interacts directly with guests, assists with luggage, safely operates guest vehicles, provides information about the hotel, and ensures all guest interactions are handled in a courteous and professional manner.

NOTE: This job is a safety-sensitive position subject to drug testing requirements. A positive drug test will result in a job offer being rescinded or, for active employees, termination, even if they test positive for marijuana and have a valid medical marijuana license.

Responsibilities

• Greet and assist guests entering and exiting the hotel.
• Assist guests with luggage and other service needs.
• Safely Park and retrieve guest vehicles.
• Provide information about hotel amenities, services, and upcoming events.
• Maintain a positive, proactive approach to guest service.
• Follow all hotel policies, procedures, and safety standards.

Qualifications

• High School Diploma or GED preferred/required.
• Valid state-issued driver’s license.
• Valid vehicle insurance.
• Excellent driving record.
• Strong customer service and communication skills.
• Professional, friendly, and positive demeanor.
• Ability to stand, walk, run, and lift for extended periods.
• Ability to work outdoors and in all weather conditions.
• Must be comfortable working in a fast-paced, guest-focused environment.

About Us

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment