Hotel Security & Guest Safety Champion

Sonesta Hotels; Rosemont (IL); On-site; USD 26,000 - 28,000; Full time

Job summary

Sonesta International Hotels is seeking a Security Officer for our Rosemont, IL property. You will safeguard guests, employees, and assets while enforcing security policies and local regulations.

You will conduct patrols, respond to incidents, investigate thefts, and coordinate with hotel leadership to maintain a safe environment. The role requires flexibility with shifts, including mornings, evenings, weekends, and holidays.

Qualifications

• Regular and punctual attendance.
• Ability to adhere to the property’s grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures.
• Ability to understand and operate emergency equipment (e.g., fire extinguishers, wheel chairs, respirators).
• Ability to lift, carry, and store in overhead areas approximately 50 lbs.
• Ability to lift and move an immobilized adult in an emergency situation.
• Ability to bend, squat, kneel, climb stairs and ladders, and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperature.
• Ability to utilize communication equipment (phones, radios, beepers).
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and employees in a courteous, empathetic manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; high volume interactions.
• Must work mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Maintain Sonesta G.U.E.S.T. standards.
• Performs security functions including fire prevention and safety checks.
• Investigates thefts, accidents, and incidents on the property.
• Prevents losses of company and guest property due to theft or criminal activity.
• Ensures a safe environment for guests and employees.
• Assist guests and colleagues on security and safety inquiries.
• Resolves guest and employee safety-related complaints.
• Conduct floor patrols and secure facilities during non-operating hours.
• Monitors activities to detect and counter thefts and criminal activity.
• Completes forms and reports related to accidents or issues.
• Immediately report deficiencies to appropriate departments for repair.
• Other duties as assigned by Management.

Skills

Punctual attendance

Guest service

Customer interaction

Safety awareness

Emergency procedures

Communication equipment use

Physical stamina

Teamwork

Flexibility in hours

Reading and writing

Public interaction

Upholding grooming standards

Job description

Sonesta International Hotels is seeking a Security Officer for our Rosemont, IL property. You will safeguard guests, employees, and assets while enforcing security policies and local regulations.

You will conduct patrols, respond to incidents, investigate thefts, and coordinate with hotel leadership to maintain a safe environment. The role requires flexibility with shifts, including mornings, evenings, weekends, and holidays.