Hotel Security & Guest Experience Officer

Hilton; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plan

Job summary

Hilton is seeking a dedicated Security Officer to protect guests and property across our San Francisco hotels. You will patrol, assess risks, respond to emergencies, and support guest inquiries with professionalism.

You'll document incidents, assist investigations, and maintain accurate safety records while upholding Hilton's hospitality standards. This role offers meaningful teamwork and opportunities to grow within a global brand.

Qualifications

• Hospitality-focused customer service orientation.
• Ability to communicate clearly and professionally.
• Basic understanding of safety and security concepts.

Responsibilities

• Conduct security patrols of interior and exterior hotel areas to identify safety risks and security threats.
• Assist with investigations by gathering information, documenting findings, and ensuring accurate reporting.
• Maintain accurate security reports and records for audits and incident tracking.
• Respond to emergencies such as fires, medical incidents, and other safety hazards.
• Provide exceptional guest assistance by addressing inquiries and concerns with professionalism.

Job description

Hilton is seeking a dedicated Security Officer to protect guests and property across our San Francisco hotels. You will patrol, assess risks, respond to emergencies, and support guest inquiries with professionalism.

You'll document incidents, assist investigations, and maintain accurate safety records while upholding Hilton's hospitality standards. This role offers meaningful teamwork and opportunities to grow within a global brand.