Hotel Security & Guest Experience Lead

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Job summary

Ko’a Kea Hotel & Resort in Hawaii is seeking a guest services associate to maintain warm guest relations, respond to guest needs, and assist with emergencies. The role requires strong communication, multitasking, and a team-oriented mindset. Basic computer skills and knowledge of PMS systems are preferred, with opportunities to advance within the hotel family.

CPR and first aid training are a plus. A high school diploma or equivalent is required, with a focus on guest satisfaction and

Qualifications

• High school education and relevant training and experience required.
• Must be able to use MS Office and PMS software.
• Strong communication and customer service skills.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to guest needs and requests promptly and courteously.
• Patrol hotel areas and assist with emergencies as needed.
• Communicate effectively using all channels and coordinate with management.

Skills

Customer service

Communication

Multi-tasking

Team player

Basic computer skills

Education

High school diploma or equivalent

Tools

MS Office

PMS software

Job description

Ko’a Kea Hotel & Resort in Hawaii is seeking a guest services associate to maintain warm guest relations, respond to guest needs, and assist with emergencies. The role requires strong communication, multitasking, and a team-oriented mindset. Basic computer skills and knowledge of PMS systems are preferred, with opportunities to advance within the hotel family.

CPR and first aid training are a plus. A high school diploma or equivalent is required, with a focus on guest satisfaction and