Hotel Sales Support Specialist

DOUBLETREE BY HILTON ANN ARBOR NORTH; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

DOUBLETREE BY HILTON ANN ARBOR NORTH is seeking an organized, customer-focused administrative professional to support our sales team in a fast-paced hospitality environment. You will coordinate daily operations, prepare proposals, and maintain client records to ensure a seamless guest experience.

The role emphasizes clear communication, teamwork across departments, and meticulous attention to detail as you manage inquiries, site visits, proposals, and reports.

Qualifications

• Administrative experience in hospitality or sales preferred.
• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a dynamic setting.
• Proficiency with Microsoft Office.

Responsibilities

• Provide administrative support to the sales team in managing daily operations and client communications.
• Prepare proposals, contracts, correspondence, and reports with accuracy and professionalism.
• Maintain and update customer records, booking information, and sales files in internal systems.
• Respond to inquiries from prospective and existing clients in a timely and courteous manner.
• Assist with coordinating site visits, meetings, and group bookings as needed.
• Support the preparation of sales presentations, promotional materials, and event-related documents.
• Track sales activity, follow up on leads, and help ensure deadlines and commitments are met.
• Collaborate with other departments to help deliver a smooth client experience and resolve issues efficiently.

Skills

Microsoft Office

Communication skills

Organizational skills

Multitasking

Professionalism

Tools

CRM systems

Property management systems

Job description

DOUBLETREE BY HILTON ANN ARBOR NORTH is seeking an organized, customer-focused administrative professional to support our sales team in a fast-paced hospitality environment. You will coordinate daily operations, prepare proposals, and maintain client records to ensure a seamless guest experience.

The role emphasizes clear communication, teamwork across departments, and meticulous attention to detail as you manage inquiries, site visits, proposals, and reports.