Hotel Sales & Service Coordinator

Courtyard-By-Marriott; Buford (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

401K plan

Employee discounts (hotel rate)

Job summary

Courtyard-By-Marriott is seeking a Sales and Service Coordinator to drive revenue for assigned segments and support guest experience across operations. You will maintain sales initiatives, prospect new accounts, and set appointments while collaborating with the Director of Sales and operations teams.

The role requires 1+ year in hotel sales, degree preference, and experience with Delphi tools; strong communication and professional demeanor are essential in a fast-paced hospitality environment.

Qualifications

• Associates/Bachelor’s degree preferred.
• 1-year minimum experience in hotel sales preferred.
• Preferred experience with major brands such as Marriott, Hilton or Hyatt.
• Proven track record of meeting sales goals.
• Ability to actively support operational teams.
• Proactive sales strategies through direct sales calls and client visits.

Responsibilities

• Sales and revenue generation for segments assigned by Director of Sales.
• Maintain compliance and stay up to date on new sales initiatives.
• Support guest experience and satisfaction in all operations.
• Represent the property professionally in the local community.
• Review and act on daily sales reports and Delphi traces.
• Enter all sales activities daily into Delphi; pursue leads and booked opportunities.
• Research and prospect leads as assigned; set appointments and tours.

Skills

Sales experience

Customer service

Attention to detail

Time management

Education

Associate’s or Bachelor’s degree preferred

Tools

Delphi Standard / FDC

Microsoft Word

Microsoft Excel

PowerPoint

Job description

What Makes a McKibbon Sales and Service Coordinator? As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals while embodying McKibbon’s Guiding Principles.A Day in the Life:Sales and Service Coordinator is responsible for sales and revenue generation for segments assigned by the Director of Sales.Maintain compliance and up to date on new sales initiatives for the brand and company.Maintain positive relationships with management company, property owners, and clients.Support guest experience and satisfaction in all operations.Professionally represent the property by being actively involved in the local community.Check emails and voicemails daily in a timely manner.Review McKibbon Hospitality’s daily report.Participate in Daily Sales Stand-Up or as directed by the Director of Sales.Participate in an engaging way at the weekly sales meeting.Participate in weekly revenue call as determined by the Director of Sales.Review daily Delphi calendar (account, group, and function traces).Review Delphi task manager for past-due traces.Enter all sales activities daily into Delphi (traces, QIC, lost business).Review assigned hotel(s) in-house guest ledger/arrival list for leads and service opportunities.Research and prospect leads as assigned.Prospect to set appointments/joint appointments/tours.Proactive sales efforts on new and existing accounts as assigned by Director of Sales.Greet all assigned in-house meetings.Set-up/maintain group block on group/function schedules.Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.Attend sales training as recommended by General Manager and Director of Sales.Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.Requirements/Preferences: Associates/Bachelor’s degree preferred.1-year minimum experience in hotel sales preferred.Preferred experience with major brands such as Marriott.Hilton or Hyatt (preferred)A proven track record of meeting sales goals.Ability to actively support operational teams.Implement and maintain all sales documentation.Ability to make revenue management decisions to effectively grow market share.Produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.Computer Skills: Word, Excel, PowerPoint.Experience with Delphi Standard or Delphi FDC (highly desired)Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.Ability to ensure that hotel policies, procedures and brand standards are followed.Maintain a high level of professionalism, trust and responsibility.Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.Must excel in high-pressure, fast-paced environments.Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.Perks & Benefits Beyond the Basics:We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:Benefits: Full Time Associates:Comprehensive benefits package including medical, dental, and visionLife insurancePet InsuranceShort and long-term disabilityPaid time off and holidaysTuition assistanceFinancial & Occupational Wellness: All AssociatesCompetitive Compensation with incentives (incentives vary by position)401K Savings Plan, 50% matching up to 10% of compensationAssociate referral programBrand and company training classes, workshops and conferences for career growth and development (varies by position)Personal Wellness: All AssociatesFundraising matching funds programTeam volunteer opportunities24/7 chaplain servicesExclusive hotel rate discountsAny state specific holiday, vacation or benefit requirements will apply.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.