Hotel Executive Housekeeper

Hyatt House; Austin (TX); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Life insurance

401K with matching

Tuition assistance

Paid time off & holidays

Employee rate discounts

Résumé du poste

McKibbon is seeking an Executive Housekeeper to guide the hotel’s housekeeping team and partner with leadership to meet business goals. You will oversee all guest rooms, public areas, and back-of-house spaces, ensuring cleanliness, safety and high-quality standards.

Reporting to the Assistant General Manager, you will train staff, enforce brand standards, manage budgets and labor, and drive guest satisfaction while maintaining the highest ethical leadership.

Qualifications

• Minimum 3 years’ experience in a hotel manager/supervisor role.
• Experience working with major brands (Marriott, Hilton, Hyatt).
• Knowledge of local and state compliance laws.
• Ability to lead a diverse team to deliver exceptional guest service.
• Excellent communication and problem-solving skills.

Responsabilités

• Oversee the housekeeping department, ensuring guest rooms, public areas and facilities meet high standards.
• Lead, motivate and develop associates to deliver superior service and guest satisfaction.
• Coordinate with front desk to ensure rooms are ready for check-in and respond to guest requests.
• Train staff on brand and company standards to maximize revenue and quality.
• Monitor safety, maintain supplies and equipment, and ensure compliance with policies.

Connaissances

Hotel housekeeping experience

Hotel manager/supervisor experience

Brand experience (Marriott/Hilton/Hyat

Leadership & team management

Communication skills

Problem-solving

Description du poste

What Makes a McKibbon Executive Housekeeper?As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the property’s housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon’s Guiding Principles.A Day in the Life:Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and facilities within the hotel are clean, well-maintained, and meet high-quality standards.Responsible for assisting with the overall performance of the property’s housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.Ensure that all cleaning supplies are company approved, and equipment is well-maintained and available as neededLead, manage and motivate associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.Execute the housekeeping training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service.Responsible for maintaining compliance and staying up to date on new initiatives for the brand and company.You will maintain positive relationships with associates to drive associate satisfaction.Monitor and ensure that safety and security standards are being maintained.Support guest experience and satisfaction.Conduct regular inspections of guest rooms, public spaces and back-of-house areas to ensure cleanliness and quality standards are consistently met.Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests.Report to maintenance any needed room repairs or issues in a timely manner using the tools provided.Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.Requirements:Previous housekeeping experience within a hotel.3 years’ minimum experience in a hotel manager/supervisor position (highly desired).Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired).Knowledge of local and state compliance laws.The skills and experience to lead a team to consistently deliver exceptional guest service.Excellent communication and problem-solving skills.The ability to ensure that hotel policies and brand standards are followed.Attention to detail and high standards of cleanliness.Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.Maintain a high level of professionalism, trust and responsibility.Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.Must excel in high-pressure, fast-paced environments.Ability to lift up to 50lbs and maneuver housekeeping carts.Ability to take stairs as needed to complete required tasks.Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.Why McKibbon?We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.Perks & Benefits Beyond the Basics:We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:Benefits: Full Time Associates:Comprehensive benefits package including medical, dental, and visionLife insurancePet InsuranceShort and long-term disabilityPaid time off and holidaysTuition assistanceFinancial & Occupational Wellness: All AssociatesCompetitive Compensation with incentives (incentives vary by position)401K Savings Plan, 50% matching up to 10% of compensationAssociate referral programBrand and company training classes, workshops and conferences for career growth and development (varies by position)Personal Wellness: All AssociatesFundraising matching funds programTeam volunteer opportunities24/7 chaplain servicesExclusive hotel rate discountsAny state specific holiday, vacation or benefit requirements will apply.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.