Dual Hotel Sales Manager - OEM

McKibbon Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life insurance

Pet Insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K Savings Plan, 50% matching up to

Exclusive hotel rate discounts

Job summary

McKibbon Hospitality seeks a Dual Hotel Sales Manager - OEM in Charlotte to drive sales and revenue for the assigned properties. You will report to the Director of Sales, train on McKibbon procedures, and maintain strong client relationships while supporting guest experience and local community engagement.

The role requires a track record in hotel sales, teamwork with operations, and the ability to manage multiple tasks in a fast-paced environment, aligned with McKibbon’s guiding principles.

Qualifications

• Associates/Bachelor’s degree preferred.
• 1-year minimum experience in hotel sales preferred.
• Experience with major brands such as Marriott, Hilton or Hyatt preferred.
• Proven track record of meeting sales goals.
• Ability to actively support operational teams.
• Implement and maintain all sales documentation.
• Make revenue management decisions to grow market share.
• Develop proactive sales strategies via calls, prospecting and visits.
• Computer skills: Word, Excel, PowerPoint.
• Experience with Delphi Standard or Delphi FDC (highly desired).
• Able to work independently and manage multiple tasks.
• Strong organization and presentation skills.
• Interact effectively with diverse backgrounds; uphold brand standards.
• Maintain professionalism, trust and responsibility.
• Attention to detail in all communications and documentation.
• Excel in high-pressure, fast-paced environments.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Responsibilities

• Sales and revenue generation for assigned properties.
• Manage accounts, joint appointments, and tours; update Delphi traces.
• Review budgets and P/L with general manager.
• Provide input to operations to support in budgeting and process.
• Participate in sales training and corporate sales blitzes as requested.
• Maintain relationships with management company, owners, and clients.
• Support guest experience and satisfaction in all operations.
• Act as the face of the properties in the local community.

Skills

Sales

Revenue management

Negotiation

Communication

Organization

Education

Associates/Bachelor’s degree

Tools

Delphi Standard

Delphi FDC

Job description

Charlotte Uptown: Hilton Garden Inn and Hampton Inn by Hilton

What Makes a Dual Hotel Sales Manager - OEM with McKibbon?

As a key member of the hotel team, the Dual Sales Manager has influence and accountability for the revenue generation of the properties assigned. Reporting to the Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the properties achieve their business goals while embracing the McKibbon Guiding Principles. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

A Day in the Life:

• A sales manager will be responsible for sales and revenue generation for the properties assigned.

• Segments will vary based on size and experience of sales team and hotel needs.

• Sales Manager will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brands and company.

• You will be actively involved in the STAR report critique and entering results in the month end report.

• You will implement and train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor.

• Maintain positive relationships with the management company, property owners, and clients.

• You will support guest experience and satisfaction in all operations.

• Sales Manager will act as the face of the properties by being actively involved in the local community.

• Check emails and voicemails daily with appropriate prompt response.

• Review McKibbon Hospitality’s daily report.

• Participate in Daily Sales Stand-Up.

• Review daily Delphi calendar (account, group, and function traces).

• Review Delphi trace manager for past-due traces.

• Enter all sales activities into Delphi (traces, QIC, lost business).

• Review assigned hotel(s) in-house guest ledger/arrival list.

• Research and prospect leads assigned.

• Prospect to set appointments/joint appointments/tours.

• Proactively work on and update target accounts.

• Greet all assigned in-house meetings.

• Set-up/maintain group block on group/function schedules.

• Review budget and P/L with general manager.

• Provide knowledgeable input to operations team to assist in the creation of the

• Budget Workbook.

• Express interest in participating in new hotel and/or acquisition sales blitzes with corporate sales team as requested.

• Discuss interest in becoming a trainer for position focused training.

• Attend sales training as recommended by your general manager or Director of Sales.

• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Requirements

• Associates/Bachelor’s degree, Preferred.

• 1-year minimum experience in hotel sales preferred.

• Preferred experience with major brands such as Marriott, Hilton or Hyatt.

• A proven track record of meeting sales goals.

• Ability to actively support operational teams.

• Implement and maintain all sales documentation.

• The ability to make revenue management decisions to effectively grow market share.

• The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.

• Computer Skills: Word, Excel, PowerPoint

• Experience with Delphi Standard or Delphi FDC (highly desired).

• Must be able to work independently and simultaneously manage multiple tasks.

• Strong organization and presentation skills.

• Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment.

• Ability to ensure that hotel policies, procedures and brand standards are followed.

• Maintain a high level of professionalism, trust and responsibility.

• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.

• Must excel in high-pressure, fast-paced environments.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision

• Life insurance

• Pet Insurance

• Short and long-term disability

• Paid time off and holidays

• Tuition assistance

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives(incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program

• Brand and company training classes, workshops and conferences for career growth and development(varies by position)

Personal Wellness:All Associates

• Fundraising matching funds program

• Team volunteer opportunities

• 24/7 chaplain services

• Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.