Hotel Sales & Guest Relations Coordinator

COMMONWEALTH LODGING MANAGEMENT LLC; Glen Allen (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Marriott Short Pump in Glen Allen, VA is seeking an organized, customer‑focused administrative support associate. The role entails high guest contact, research, reporting, clerical tasks, and calendar management for sales and events.

Candidates should have a high school diploma (college degree preferred), be proficient in Microsoft Office, and bring 1–2 years in sales or hotel/customer service. Weekend and night shifts may be required.

Qualifications

• High school diploma or GED; college degree preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• 1-2 years in sales, customer service or hotel experience preferred.
• Able to solve problems and make sound business decisions.
• Knowledge of general sales techniques and strong written/verbal communication.

Responsibilities

• Be in proper uniform, with a nametag.
• Maintain positive guest relations and resolve guest complaints; protect confidentiality.
• Know hotel features, hours, room rates, packages, promotions, and group activities.
• Be familiar with local attractions to respond to guest inquiries accurately.
• Know proper maintenance and use of equipment; use it only as intended.

Skills

Customer service

Sales

Microsoft Office

Communication skills

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Marriott Short Pump in Glen Allen, VA is seeking an organized, customer‑focused administrative support associate. The role entails high guest contact, research, reporting, clerical tasks, and calendar management for sales and events.

Candidates should have a high school diploma (college degree preferred), be proficient in Microsoft Office, and bring 1–2 years in sales or hotel/customer service. Weekend and night shifts may be required.