Housekeeping-Housekeeper Full TIme

COMMONWEALTH LODGING MANAGEMENT LLC; Glen Allen (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

COMMONWEALTH LODGING MANAGEMENT LLC operates Marriott Short Pump in Glen Allen, VA. A Housekeeping Attendant is needed to clean guest rooms and public areas to hotel standards.

Responsibilities include cleaning rooms within 26 minutes, replenishing supplies, assisting guests and ensuring safety. This role requires physical stamina and the ability to work in a fast-paced hotel environment. Salary is $16.00 per hour.

Qualifications

• Experience in housekeeping or guest services preferred.
• Ability to clean rooms quickly and thoroughly.
• Knowledge of hotel amenities and policies.

Responsibilities

• Maintain positive guest relations and confidentiality.
• Resolve guest complaints to achieve satisfaction.
• Know hotel features, hours, rates, packages and promotions.
• Respond to guest inquiries about local attractions.
• Clean guestrooms and replenish supplies.
• Ensure safety and proper use of equipment and chemicals.
• Prepare rooms for cleaning and maintain cleanliness of bathrooms and floors.
• Turn in lost and found items to supervisor.
• Assist co-workers and guests as needed.
• Follow hotel policies and procedures and report emergencies.

Skills

Guest relations

Complaint resolution

Hotel features knowledge

Safety compliance

Stamina

Job description

Job Details

Job Location: Marriott Short Pump, Glen Allen, VA - Glen Allen, VA 23060
Salary Range: $16.00 - $16.00 Hourly

JOB RESPONSIBILTIES

• Always maintain positive guest relations at all times and guest confidentiality.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete daily report as instructed by supervisor.
• With instructions, be able to clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
• Enter and prepare the room for cleaning.
• Cleans guest bathroom/bedroom/floor corridor.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Vacuum the carpet.
• Make beds daily with clean linens.
• Turn in lost and found items immediately to the supervisor.
• Keep housekeeping carts stocked, clean and orderly. Stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
• Maintain pool areas. Clean pool windows and bathroom daily.
• Clean ice and soda machines on all floors.
• Dust light fixtures in hallways.
• Remove all dirty linen from laundry chutes.
• Remove all dirty linen from the hallways.
• Turn in lost and found items immediately to the supervisor.
• Aid co-workers and guests as needed.
• Notify the supervisor of any guests’ complaints or comments.
• Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Qualifications

PHYSICAL REQUIREMENTS

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.
• Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.
• Must be able to reach above head and shoulder height to perform job duties.