Hotel Sales & Events Coordinator: Training & Benefits

Sree-Hotels; Charlotte (NC); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Fully-paid health insurance after 3+年

Dental & vision insurance

Matching 401K

Job summary

SREE Hotels LLC is seeking a Hotel Sales & Events Coordinator for the Embassy Suites Charlotte in the Southwest area of Charlotte, NC. This full-time role supports Sales and Catering managers, coordinates group events and BEOs, and ensures client satisfaction across hotel departments.

The position offers training, competitive pay, and benefits including health insurance after 3 years, plus dental/vision and a 401K match. Weekend/evening availability is required based on events.

Qualifications

• Prior experience in hospitality sales, event planning or catering required.
• Prior experience working in a hotel environment preferred.
• Experience with OnQ and Delphi a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to work some weekends and evenings, based on booked events.

Responsibilities

• Support Sales and Catering Managers with group and meeting/event clients to ensure all related event/rooms requirements are documented and communicated to all hotel departments.
• Responsible for securing and coordinating meeting/event and catering details for all internal and external clients.
• Acts as a liaison between Sales Managers and the customer to ensure complete customer satisfaction.
• Maintain and update all active files and logs in the sales database.
• Attend specific sales meetings and/or property specific meetings.
• Provide phone, email, and office coverage to assist customers as needed.
• Block space, detail and create BEOs for all meeting/events and coordinate with clients.
• Prepare group resumes, function reports and BEO packets and distribute information across departments.
• Resolve issues to ensure quality product delivery and client satisfaction.
• Ensure billing, deposits, commissions are correct and processed.
• Conduct site tours and assist with site visit preparation as requested.
• Input group rooming lists and prepare convention collateral.
• Type proposals, contracts and BEOs promptly.
• Keep Sales Managers informed of messages during their absence.
• Attend pre-conference meetings to ensure client satisfaction.
• Maintain professional relations with other departments and guests.
• Present a professional image to clients.
• Perform other duties as requested by Sales Managers and General Manager.

Skills

Hospitality sales experience

Event planning experience

Catering experience

Hotel environment experience

Public speaking

Reading and interpreting documents

Writing routine reports

Analytical math abilities

Weekend/evening availability

Tools

OnQ

Delphi

Job description

SREE Hotels LLC is seeking a Hotel Sales & Events Coordinator for the Embassy Suites Charlotte in the Southwest area of Charlotte, NC. This full-time role supports Sales and Catering managers, coordinates group events and BEOs, and ensures client satisfaction across hotel departments.

The position offers training, competitive pay, and benefits including health insurance after 3 years, plus dental/vision and a 401K match. Weekend/evening availability is required based on events.