Hotel Sales & Events Coordinator

Sree-Hotels; Charlotte (NC); Presencial; USD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully-paid health insurance after 3+年

Dental & vision insurance

Matching 401K

Descripción de la vacante

SREE Hotels LLC is seeking a Hotel Sales & Events Coordinator for the Embassy Suites Charlotte in the Southwest area of Charlotte, NC. This full-time role supports Sales and Catering managers, coordinates group events and BEOs, and ensures client satisfaction across hotel departments.

The position offers training, competitive pay, and benefits including health insurance after 3 years, plus dental/vision and a 401K match. Weekend/evening availability is required based on events.

Formación

• Prior experience in hospitality sales, event planning or catering required.
• Prior experience working in a hotel environment preferred.
• Experience with OnQ and Delphi a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to work some weekends and evenings, based on booked events.

Responsabilidades

• Support Sales and Catering Managers with group and meeting/event clients to ensure all related event/rooms requirements are documented and communicated to all hotel departments.
• Responsible for securing and coordinating meeting/event and catering details for all internal and external clients.
• Acts as a liaison between Sales Managers and the customer to ensure complete customer satisfaction.
• Maintain and update all active files and logs in the sales database.
• Attend specific sales meetings and/or property specific meetings.
• Provide phone, email, and office coverage to assist customers as needed.
• Block space, detail and create BEOs for all meeting/events and coordinate with clients.
• Prepare group resumes, function reports and BEO packets and distribute information across departments.
• Resolve issues to ensure quality product delivery and client satisfaction.
• Ensure billing, deposits, commissions are correct and processed.
• Conduct site tours and assist with site visit preparation as requested.
• Input group rooming lists and prepare convention collateral.
• Type proposals, contracts and BEOs promptly.
• Keep Sales Managers informed of messages during their absence.
• Attend pre-conference meetings to ensure client satisfaction.
• Maintain professional relations with other departments and guests.
• Present a professional image to clients.
• Perform other duties as requested by Sales Managers and General Manager.

Conocimientos

Hospitality sales experience

Event planning experience

Catering experience

Hotel environment experience

Public speaking

Reading and interpreting documents

Writing routine reports

Analytical math abilities

Weekend/evening availability

Herramientas

OnQ

Delphi

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Sales & Events Coordinator

Sales Coordinator Full Time Sales Embassy Suites Charlotte, Charlotte, NC, US

5 days ago Requisition ID: 7466

Salary Range: $37,000.00 To $40,000.00 Annually

SREE Hotels is hiring for a Sales and Events Coordinator at our Embassy Suites by Hilton property located in the Southwest area of Charlotte, NC. The hotel is located just off I-77 and minutes from CLT airport.

As a Sales and Events Coordinator, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental & vision insurance and a matching 401K.

ABOUT SREE HOTELS LLC

As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 25 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton & Hyatt. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze.

For more information, visit our website at www.sree.com.

POSITION PURPOSE:Support Sales and Catering Managers with group and meeting/event clients to ensure that all related event/rooms requirements for groups and/or catering are documented and communicated to all hotel departments. Responsible for securing and coordinating meeting/event and catering details for all internal and external clients. At times, acts as a liaison between Sales Managers and the customer to ensure complete customer satisfaction

ESSENTIAL FUNCTIONS

• Maintains & updates all active files. Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in sales database system.
• Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk.
• Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral.
• Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda.
• Attend specific sales meetings and/or property specific meetings
• Must be aware of entire hotel operation.
• Follow up with group blocks prior to cut off date with group room pick up and confirming group cut-off date.
• Answer in-coming calls and direct or handle appropriate requests.
• Provide phone, email, and office coverage to assist customers as needed
• Block space, detail and create BEOs for all meeting/events. Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/décor/equipment, securing function space and more.
• Prepare group resumes, daily function report and BEO packets. Ensure all rooms/event information is distributed throughout the hotel.
• Resolve any issues, complaints and or problems that ensure quality product delivery and client satisfaction.
• Ensure all billing, commission payments, deposits, etc are correct and processed accordingly.
• Conduct hotel site tours when needed or appropriate. Assist the Sales Managers with any site visit preparation per their request.
• Assist Sales Managers with inputting group rooming list, preparing convention kits and collateral to be used in house and on sales calls
• Type all proposals, contracts and BEOs on a timely basis and create appropriate file.
• Responsible for keeping the Sales Managers appropriately informed of all messages taken in their absence.
• Attend pre-conference meetings to provide client satisfaction.
• Maintain a professional and friendly relationship with other departments, team members and guests.
• Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients.
• Perform other services and duties as requested by the Sales Managers and/or General Manager

QUALIFICATIONS

• Prior experience working in hospitality sales, event planning or catering required.
• Prior experience working in a hotel environment, preferred.
• Experience with OnQ and Delphi, a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to work some weekends and evenings, based on booked events.

JOB SETTING and PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.