Hotel Restaurant Manager: Guest Experience Leader

Coury Hospitality; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Coury Hospitality is seeking a Restaurant Manager to lead all aspects of restaurant operations at our Kansas City location. You will oversee guest and Team Member experiences, ensure financial results, and maintain safety and cleanliness to a high standard.

Responsibilities include managing reservations, scheduling, coaching staff, hiring, handling guest concerns, and supporting marketing efforts to grow restaurant sales. Strong leadership and communication are essential.

Qualifications

• Reading, writing and oral proficiency in English language.
• Ability to supervise many employees in high volume environment.
• Ability to analyze and solve problems.
• Ability to organize and prioritize under pressure in a fast-paced environment.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Dedication and commitment to excellent customer service

Responsibilities

• Maintains P&L authority over assigned location.
• Manages the reservation system, flow of service, scheduling, schedule adjustments, and attendance notices.
• Facilitates team briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information.
• Identifies talent both internally and externally. Interviews, hires and on-boards new curators, with the intention of finding future leaders.
• Monitors the work performance of curators.
• Promotes excellent guest service and handles guest concerns in a prompt and professional manner.
• Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes.
• Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability.
• Assists with marketing and promotional programs to build restaurant sales.
• Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience.
• Approves payroll hours on a daily and weekly basis for all restaurant personnel.

Skills

English proficiency

Team supervision

Problem solving

Prioritization under pressure

Guest communication

Training and development

Job description

Coury Hospitality is seeking a Restaurant Manager to lead all aspects of restaurant operations at our Kansas City location. You will oversee guest and Team Member experiences, ensure financial results, and maintain safety and cleanliness to a high standard.

Responsibilities include managing reservations, scheduling, coaching staff, hiring, handling guest concerns, and supporting marketing efforts to grow restaurant sales. Strong leadership and communication are essential.