Hotel Restaurant Host — Warm Welcome & Guest Flow Lead

Arbor Lodging; Milwaukee (WI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hotel and Travel Discounts Worldwide

Paid Time Off Annually - Begin Accrued

7 Paid Holidays

Health, dental, and vision insurance

Free parking in covered structure and

Complimentary and deeply discounted F+

Uniforms provided by the company

Safety shoe discount

401(k) with company match

Job summary

Arbor Lodging, managing Renaissance Milwaukee West, is seeking a Restaurant Host(ess) to join our restaurant team in Eldr+Rime. This role emphasizes guest welcome, seating coordination, and collaboration with servers to ensure a seamless dining experience.

The ideal candidate will exhibit excellent customer service, strong communication, and the ability to thrive in a fast-paced hotel dining environment, while upholding the brand's hospitality standards.

Qualifications

• Excellent customer service skills required.
• Professional communication with guests and team.
• Able to work in a fast-paced environment.
• Ability to stand and walk for extended periods.
• Ability to lift, pull, and push moderate weight.
• High school education or related experience.
• Must obtain and maintain required certifications.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Manage reservations, wait lists, and seating.
• Escort guests to tables and present menus.
• Coordinate with servers and management on service flow.
• Monitor dining room activity for balanced seating.
• Maintain host stand cleanliness and organization.
• Answer phones and respond to inquiries.
• Provide menu information and hotel facilities details.
• Support servers during peak periods.
• Maintain professional and guest-focused demeanor.
• Follow all company policies and service standards.

Skills

Excellent customer service

Strong interpersonal skills

Fast-paced environment

Stand/walk for long periods

Lift/moderate weight

Certifications as required

Education

High school education or related experience

Job description

Arbor Lodging, managing Renaissance Milwaukee West, is seeking a Restaurant Host(ess) to join our restaurant team in Eldr+Rime. This role emphasizes guest welcome, seating coordination, and collaboration with servers to ensure a seamless dining experience.

The ideal candidate will exhibit excellent customer service, strong communication, and the ability to thrive in a fast-paced hotel dining environment, while upholding the brand's hospitality standards.