Hotel Restaurant & Bar Operations Manager

First-Hospitality-5; Dayton (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Insurance enrollment available fromDAY

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality, a Chicago-based hotel management group, seeks a Restaurant Operations Supervisor in Dayton to oversee daily Restaurant, In Room Dining, Banquets and Bar activities. You will ensure staff arrive in uniform and are trained to meet quality standards, and you will support service delivery across shifts.

The role requires strong communication, data handling with MS Office, and prior supervisory experience in hotel dining.

Qualifications

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
• Knowledge of computer programs including but not limited to Microsoft Office, etc.
• Strong administrative skills, to include business writing, mathematics for basic accounting.

Responsibilities

• Oversee the day-to-day operations of the Restaurant, In Room Dining, Banquets and Bar
• Ensure all staff has arrived and is in proper uniform.
• Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions
• Follow up on staff training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Conduct routine brand standard audits designed to ensure optimal service execution
• Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates
• Ensure restaurant is set and looking to specifications before start of shift.
• Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities.
• Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.
• Work in conjunction with all other departments always ensuring a good line of communication with the front desk.
• Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented.
• Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift.
• Complete additional duties as assigned by hotel leadership

Skills

Communication skills

Data analysis

Training staff

Customer service

Education

Some college coursework in food operations or related field

Tools

Microsoft Office

Job description

First Hospitality, a Chicago-based hotel management group, seeks a Restaurant Operations Supervisor in Dayton to oversee daily Restaurant, In Room Dining, Banquets and Bar activities. You will ensure staff arrive in uniform and are trained to meet quality standards, and you will support service delivery across shifts.

The role requires strong communication, data handling with MS Office, and prior supervisory experience in hotel dining.