Reservations Manager

Homma Talent LLC; Key West (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Zohorecruit in Key West, FL is seeking a Reservations Manager to oversee daily operations of the reservations department, driving revenue growth and high service standards. You will lead daily stand-up meetings, monitor VIPs and rate codes, process agent checks, and coordinate with revenue management and other departments.

Advanced English is required; Opera experience is preferred. A 4-year hospitality degree with at least 3 years of related hospitality experience is required; TN visa

Qualifications

• A 4-year hospitality degree and at least 3 years of related experience in hospitality.
• Advanced English is required.
• Opera Experience preferred.

Responsibilities

• Lead daily stand-up meetings with agents to address questions, discuss incentives, and allocate tasks.
• Monitor all VIP's, special guests and requests.
• Process travel agent checks, manage campaigns, and troubleshoot rate codes.
• Handle escalated calls and oversee reservation systems.
• Evaluate agent calls, audit reservations, monitor inbox, and manage schedules.
• Assist with finance updates and conduct test calls.
• Review team goals and update incentive files.

Skills

Advanced English

Education

4-year hospitality degree

Tools

Opera PMS

Job description

Key West, United States | Posted on 09/25/2026

Job Description

The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the reservations team, revenue management, and other departments, driving strategic initiatives and maintaining high service standards.

• Lead daily stand-up meetings with agents to address questions, discuss incentives, and allocate tasks.
• Monitor all V.I.P.'s, special guests and requests.
• Process travel agent checks, manage campaigns, and troubleshoot rate codes.
• Handle escalated calls and oversee reservation systems.
• Evaluate agent calls, audit reservations, monitor inbox, and manage schedules.
• Assist with finance updates and conduct test calls.
• Review team goals and update incentive files.
  

Requirements

• Education and Experience: A 4-year hospitality degree and at least 3 years of related experience in hospitality.
• Advanced English is required.
• Opera Experience preferred.
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.