Hotel Reservations Specialist | Opera, SynXis & Passkey Expert

Portola-Hotel-; Monterey (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Portola Hotel & Spa in Monterey, CA is seeking a Reservations Agent to handle incoming reservation calls and emails, make reservations, modifications, and cancellations, and answer questions about rates, facilities, guestrooms, services and promotions.

The ideal candidate will be proficient with OPERA, SynXis, Passkey, and Revinate; fluent in Word/Excel/Outlook; and deliver friendly, detail-driven service with a team mindset. Availability: 11:00 AM – 7:30 PM; Sundays off.

Qualifications

• Must demonstrate fluency in using Word, Excel, and email programs.
• Experience with OPERA, SynXis and Passkey desired; Revinate a plus.

Responsibilities

• Handle all incoming reservation calls and emails promptly and courteously.
• -Make reservations, modifications, and cancellations as requested.
• -Provide information on Portola Hotel & Spa rates, facilities, guestrooms, services, and promotions.

Skills

Customer service

Time management

Attention to detail

Teamwork

Communication

Active listening

Problem solving

Education

High School Diploma / GED

Tools

OPERA

SynXis

Passkey

Revinate

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Portola Hotel & Spa in Monterey, CA is seeking a Reservations Agent to handle incoming reservation calls and emails, make reservations, modifications, and cancellations, and answer questions about rates, facilities, guestrooms, services and promotions.

The ideal candidate will be proficient with OPERA, SynXis, Passkey, and Revinate; fluent in Word/Excel/Outlook; and deliver friendly, detail-driven service with a team mindset. Availability: 11:00 AM – 7:30 PM; Sundays off.