Front Desk

Boyd Gaming; Kansas City (MO); On-site; USD 20,664 - 27,552; Full time

Job summary

Boyd Gaming Corporation is seeking a Front Desk Associate at our Kansas City property to warmly welcome guests, manage check-ins/outs, and coordinate reservations with multiple teams.

You will use LMS, ARMS, and CMS to optimize room availability and rates, input data accurately, and support guest services across marketing, player development, and F&B. Strong communication, multitasking, and hospitality experience are essential.

Qualifications

• Experience in hotel front desk operations preferred.
• Proficient with property management systems LMS, ARMS and CMS.
• Excellent communication and guest service skills.
• Ability to multitask and coordinate with multiple departments.

Responsibilities

• Greet and welcome hotel guests with professionalism and courtesy.
• Execute check-in and check-out procedures per policies.
• Operate LMS, ARMS and CMS to process reservations and manage room inventory.
• Analyze availability and rates to assign rooms and fulfill guest requests.
• Coordinate with Executive Hosts and departments for events and dining services.
• Provide information on hotel amenities, casino offerings and local attractions.

Skills

Guest service

Communication

Multitasking

Data entry

Problem solving

Team coordination

Hospitality software

Tools

LMS

ARMS

CMS

Credit card processing

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Front Desk Associate serves as the primary point of contact for hotel guests, providing exceptional service while managing reservations and guest services. This position requires proficiency with multiple property management systems and the ability to make informed decisions regarding room inventory, rates, and guest accommodations. The successful candidate will coordinate with various departments to ensure seamless guest experiences and operational efficiency.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Greet and welcome hotel guests with professionalism and courtesy, establishing a positive first impression.
• Execute check-in and check-out procedures in accordance with hotel policies and procedures.
• Operate the hotel reservation system (LMS), Revenue Management System (ARMS), and Casino Management System (CMS) to process reservations and manage room inventory.
• Analyze room availability, rates, and guest profiles to make informed decisions regarding complimentary, discounted, and full-rate room assignments.
• Communicate with Executive Hosts regarding guest accommodations and special requests to ensure satisfaction.
• Collaborate with Marketing, Player Development, and Food & Beverage departments to coordinate reservations for special events, gaming tournaments, promotional activities, and dining services.
• Provide comprehensive information to guests regarding hotel amenities, casino offerings, and community attractions.
• Perform additional duties as assigned by management to support operational needs.

Qualifications

**Preferred Qualifications:**

• Proficiency in operating property management systems, including LMS (Lodging Management System)
• Strong computer literacy with the ability to accurately input data and navigate multiple software platforms
• Knowledge of credit card processing and electronic draft capture systems
• Excellent communication and interpersonal skills with the ability to provide exceptional guest service
• Ability to multitask and prioritize responsibilities in a fast-paced hospitality environment
• Valid government-issued identification and ability to obtain and maintain any required gaming or hospitality certifications
• Previous front desk or guest services experience in a hotel or hospitality setting
• Familiarity with revenue management principles and room inventory optimization
• Experience coordinating with multiple departments in a complex operational environment

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply