Hotel Reservation Agent

Golden Nugget Las Vegas; Biloxi (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Golden Nugget Las Vegas is seeking a Reservations Clerk to coordinate all reservations activity across the property in Biloxi, ensuring smooth front-desk operations and guest satisfaction.

You will handle incoming and outgoing reservation requests from Casino Host and 3rd party sites, assist with group sales, and maintain records of corporate and preferred rates, aiming to maximize occupancy and revenue.

Qualifications

• Completion of high school or equivalent.
• One year experience in a high-volume hotel as a desk clerk or reservationist.
• Flexible schedules including nights, weekends and holidays.
• Ability to deliver a service level that makes guests want to return.
• Professional appearance and demeanor.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Handle all incoming and outgoing reservation requests from Casino Host and 3rd party booking sites in a prompt, courteous and efficient manner.
• Assist with group sales reservation.
• Maintain a record of all corporate, special rates, and preferred company rates.
• Keep accurate reservation control to ensure maximum room occupancy and highest possible room rates.
• Answer all inbound calls to the property while routing them to the correct department.
• Assure the safety and security of guests and employees.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Overview

Coordinate all reservations activity on the property.

Responsibilities

• Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites in a prompt, courteous and efficient manner.
• Assist with group sales reservation.
• Maintain a record of all corporate, special rates, and preferred company rates.
• Keep accurate reservation control to insure maximum room occupancy and highest possible room rates.
• Answer all inbound call to the property while routing them to the correct department.
• Assure the safety and security of guest and employees.
• Other duties as assigned.

Qualifications

• Completion of high school or equivalent.
• One year experience in a high volume hotel as a desk clerk or reservationist.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.

USD $13.00 - USD $13.00 /Hr.

Tipped Position

This position does not earn tips.