Hotel Receptionist – Guest Check-in & Customer Support – Hospitality Job

Progressive Technology; Houston (TX); On-site; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Health insurance

Employee discounts

Opportunities for promotion

Job summary

A modern hospitality organization in Houston seeks a friendly and organized Hotel Receptionist. You will greet guests, manage check-ins, and ensure top-notch customer service while maintaining hotel standards. Candidates should possess excellent communication skills, basic computer knowledge, and a positive attitude. Experience in hospitality is preferred. This full-time role includes rotational shifts, weekends, and holidays, offering competitive salary and benefits.

Qualifications

• Excellent communication and interpersonal skills are required.
• Basic proficiency in hotel management software is essential.
• Creative problem-solving abilities to handle guest complaints effectively.

Responsibilities

• Greet guests warmly and assist with the check-in/check-out process.
• Answer incoming calls and manage reservations.
• Coordinate with housekeeping for timely room readiness.

Skills

Excellent communication and interpersonal skills

Basic computer knowledge

Strong organizational abilities

Ability to handle difficult situations

Polite and positive demeanor

Education

High school diploma or equivalent

Tools

Hotel management software (e.g., Opera, Cloudbeds)

Job description

Job Summary

Progressive Technology is seeking a friendly, organized, and professional Hotel Receptionist to be the welcoming face of our hospitality team. In this role, you will be the first point of contact for our guests, ensuring smooth check-in and check-out processes while providing top-notch customer service. Your role is crucial in shaping the guest experience and maintaining the hotels reputation for excellence. If you are passionate about hospitality and enjoy interacting with people, we invite you to be part of our dynamic and guest-focused team.

Key Responsibilities

• Greet guests warmly upon arrival and assist with the check-in/check-out process efficiently.
• Answer incoming calls, manage reservations, and respond to guest inquiries with professionalism.
• Maintain accurate guest records using hotel software systems.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
• Handle guest complaints or issues promptly and ensure high guest satisfaction.
• Manage payment transactions, issue receipts, and balance cash drawers at the end of shifts.
• Provide local area information, directions, and recommendations to guests.
• Maintain a neat and welcoming front desk area at all times.
• Ensure hotel policies, procedures, and security standards are consistently followed.

Required Skills and Qualifications

• High school diploma or equivalent; additional hospitality or customer service training is a plus.
• Excellent communication and interpersonal skills.
• Basic computer knowledge and proficiency in hotel management software (e.g., Opera, Cloudbeds, etc.).
• Strong organizational and multitasking abilities.
• Polite, confident, and patient demeanor with a positive attitude.
• Ability to handle difficult situations and guest complaints with calm professionalism.

Experience

• 1–2 years of experience in front desk, customer service, or hospitality roles preferred.
• Freshers with strong communication skills and customer service orientation are also encouraged to apply.

Working Hours

• Full-time position (rotational shifts).
• Includes weekends, public holidays, and night shifts as required.
• Morning shift: 7:00 AM – 3:00 PM.
• Afternoon shift: 3:00 PM – 11:00 PM.
• Night shift: 11:00 PM – 7:00 AM.

Knowledge, Skills, and Abilities

• Knowledge of front office systems and reservation software.
• Ability to stay calm under pressure and deal tactfully with difficult situations.
• Fluency in English (spoken and written); knowledge of other languages is an advantage.
• Attention to detail and a high standard of personal presentation.
• Team player who is flexible and eager to help others.

Benefits

• Competitive salary and performance-based bonuses.
• Paid training and continuous learning opportunities.
• Employee discounts on hotel bookings and partner services.
• Opportunities for promotion and internal growth.
• Health insurance and paid time off (as per company policy).
• Supportive, diverse, and inclusive work culture.

Why Join Progressive Technology?

At Progressive Technology, we are passionate about building a hospitality culture that values service, warmth, and professionalism. As part of our team, you will enjoy working in a modern, well-managed hotel environment where your contribution directly enhances guest satisfaction. We value initiative, offer career development opportunities, and recognize excellence. Join us and be part of a team that is redefining guest experience in hospitality.

How to Apply

To apply, please send your updated resume along with a short cover letter tous with the subject line Hotel Receptionist Application.
Shortlisted candidates will be contacted for an interview via email or phone.