Hotel Front Desk Executive – x7 Shift Based

The Elite Job; Austin (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary with incentives

Meal allowances

Paid leaves & holidays

Uniform provided

Career development

Professional work environment

Job summary

The Elite Job is currently hiring a Hotel Front Desk Executive for a prestigious client in the hospitality industry in Austin, TX. This shift-based role covers 24x7 operations and requires a guest-oriented professional to handle check-ins, inquiries, and seamless service.

As the first point of contact, you will greet guests, manage reservations, and coordinate with housekeeping and other departments. The ideal candidate brings strong communication, software knowledge (Opera/IDS/Cloudbeds), and a

Qualifications

• Excellent verbal and written communication.
• Proficiency with front desk software (Opera/IDS/Cloudbeds).
• Strong customer service mindset and friendly demeanor.
• Good multitasking and organizational abilities.
• Basic knowledge of Microsoft Office (Excel/Word/Outlook).
• Ability to stay composed under pressure in a fast-paced setting.

Responsibilities

• Greet guests warmly on arrival and departure.
• Manage check-in/check-out, room assignments, and payments.
• Answer inquiries and share information on services and local attractions.
• Coordinate with housekeeping and other departments to fulfill requests.
• Handle guest complaints calmly and find solutions.
• Maintain guest records, issue keys, and manage reservations.
• Operate front desk phones, emails, and routing calls.
• Perform end-of-shift reporting and balance drawers.
• Uphold hotel standards of cleanliness, safety, and service.

Skills

Communication skills

Front desk software

Customer service mindset

Multitasking

Microsoft Office

Composure under pressure

Job description

Job Summary

The Elite Job is currently hiring a Hotel Front Desk Executive for a prestigious client in the hospitality industry. This is a shift-based role (24x7 rotational) requiring candidates who are enthusiastic, guest-oriented, and capable of handling diverse front desk operations. As the first point of contact for hotel guests, you will play a crucial role in delivering exceptional service, managing check-ins and check-outs, addressing inquiries, and ensuring a seamless guest experience at all times.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival and departure

• Manage the check-in and check-out process, including room assignments and payment handling

• Respond promptly to guest inquiries and provide accurate information regarding hotel services, local attractions, and directions

• Coordinate with housekeeping and other departments to fulfill guest requests

• Handle guest complaints or concerns in a calm, solution-oriented manner

• Maintain accurate guest records, issue room keys, and manage reservations via hotel software

• Manage phone lines, respond to emails, and route calls appropriately

• Perform end-of-shift reporting and balance cash drawers or billing accounts

• Uphold the hotels standards of cleanliness, safety, and customer service at all times

Required Skills and Qualifications

• Excellent verbal and written communication skills

• Proficiency in front desk or property management software (e.g., Opera, IDS, Cloudbeds, etc.)

• Strong customer service mindset and pleasant demeanor

• Good multitasking and organizational skills

• Basic knowledge of Microsoft Office (Excel, Word, Outlook)

• Ability to remain composed under pressure in a fast-paced environment

Experience

• Minimum 1–3 years of experience in hotel front desk or reception operations

• Prior experience in hospitality or customer service roles is highly preferred

• Freshers with relevant education and excellent communication skills may also apply

Working Hours

• This is a rotational shift-based position (Morning, Evening, Night)

• 8-hour shifts including weekends and public holidays

• 6 days working with 1 weekly off (rotational)

Knowledge, Skills, and Abilities

• Knowledge of hotel reservation systems and front desk processes

• Understanding of hospitality etiquette and guest service standards

• Ability to resolve conflicts or guest issues with diplomacy and efficiency

• Team player with a proactive attitude and willingness to learn

• Ability to adapt to varying guest profiles and multicultural environments

Benefits

• Competitive monthly salary with performance-based incentives

• Meal allowances and duty meal (where applicable)

• Paid leaves and government holidays (as per rotation)

• Uniform and grooming support

• Career development opportunities within the hospitality sector

• Professional and friendly work environment

Why Join The Elite Job?

At The Elite Job, we match top talent with premium employers in hospitality. By joining our network, you become part of a company that values excellence, service quality, and employee growth. We offer well-structured career paths, world-class client placements, and a supportive HR team to guide your professional journey every step of the way.