Hotel Phone & Reservations Expert

Three-Rivers-Casino-Resort; Florence (OR); On-site; USD 22,000 - 31,000; Full time

Job summary

Three Rivers Casino Resort is seeking a Telephone Specialist in Florence, Oregon. You will answer incoming calls, assist guests with reservations, and stay informed on room rates and services to deliver outstanding guest experiences.

Responsibilities include explaining Players Club benefits, handling inquiries, updating guest profiles, and escalating issues when necessary while maintaining privacy and professionalism on every interaction.

Qualifications

• High School Diploma or equivalent preferred.
• General understanding of computer programs, including Windows applications.
• Ability to operate a multi-line phone.
• Hotel or Players Club experience preferred.
• Excellent verbal and written English communication.

Responsibilities

• Answer all incoming calls using a multi-line phone and assist guests with questions and reservations.
• Provide information on room rates, availability, and hotel services.
• Explain Players Club benefits and property amenities to guests.
• Assist with food outlet hours and restaurant reservations as needed.
• Resolve guest concerns or escalate to management to ensure superior service.
• Maintain guest profiles in the rGuest system prior to check-in and ensure confidentiality of information.

Skills

Excellent communication

Telephone skills

Multi-line phone

Computer literacy

Education

High school diploma or equivalent

Job description

Three Rivers Casino Resort is seeking a Telephone Specialist in Florence, Oregon. You will answer incoming calls, assist guests with reservations, and stay informed on room rates and services to deliver outstanding guest experiences.

Responsibilities include explaining Players Club benefits, handling inquiries, updating guest profiles, and escalating issues when necessary while maintaining privacy and professionalism on every interaction.