Hotel Phone Concierge — Guest Service & Reservations

Three Rivers Casino; Florence (OR); On-site; USD 22,000 - 31,000; Part time

Job summary

Three Rivers Casino in Florence, OR seeks a Part Time Telephone Specialist to handle all incoming calls and assist guests with reservations and inquiries. The role emphasizes superior guest service and accurate information about rooms, amenities, and Players Club benefits.

The position requires 18+ years old, strong English communication, and the ability to work varying shifts, including weekends and holidays. Proficiency with hotel systems and multi-line phones is essential.

Qualifications

• Minimum age 18 years.
• HS diploma or equivalent preferred.
• General understanding of computers and Windows applications.
• High level communication and telephone skills required.
• Ability to operate a multi-line phone.

Responsibilities

• Answer all incoming calls using a multi-line phone and make reservations.
• Keep current on room rates, availability, procedures, events and local attractions.
• Explain Players Club benefits, amenities and marketing programs to guests.
• Assist with restaurant hours and reservations as needed.
• Resolve guest concerns and refer to management as needed for service excellence.
• Ensure guest profiles are correctly noted for hotel departments prior to check-in.

Skills

Telephone skills

Guest service

Communication in English

Computer literacy

Multi-line phone operation

Shift flexibility

Education

High School Diploma or equivalent

Job description

Three Rivers Casino in Florence, OR seeks a Part Time Telephone Specialist to handle all incoming calls and assist guests with reservations and inquiries. The role emphasizes superior guest service and accurate information about rooms, amenities, and Players Club benefits.

The position requires 18+ years old, strong English communication, and the ability to work varying shifts, including weekends and holidays. Proficiency with hotel systems and multi-line phones is essential.