Hotel PBX Operator - FULL TIME

Elvis Presley Enterprises; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Guest House at Graceland is seeking a Full-Time Operator in the Operations Department. The role focuses on ensuring efficient communication within the hotel and delivering attentive guest service. Working days and hours vary, including evenings, weekends, holidays, and overtime as needed.

Responsibilities include answering calls, logging information, assisting with next-day guest arrivals, and maintaining knowledge of all hotel services and policies to resolve guest issues effectively.

Qualifications

• Knowledge of daily hotel operations.
• Ability to communicate in person and on the telephone with a wide variety of individuals.
• Ability to work quickly and accurately under pressure.
• Ability to maintain confidentiality.
• Demonstrate tact and diplomacy with guests.

Responsibilities

• Handle incoming/outgoing calls in a courteous and efficient manner.
• Log call information and maintain records.
• Assist Guest Service Staff with preparing for next day guest arrivals.
• Maintain complete knowledge of hotel features, services, and policies.
• Resolve guest complaints to ensure satisfaction.
• Maintain cleanliness and organization of assigned work areas.

Skills

Customer service

Telephone etiquette

Communication skills

Hospitality knowledge

Problem solving

Multitasking

Job description

This is a Full-Time position located in the Operations Department at The Guest House at Graceland under the direction of the Front Office Managing Staff. Working variable and flexible days with working hours to include days, evenings, weekends, holidays, and overtime as needed. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.

Job Description:

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls in an attentive, courteous, and efficient manner, according to standard operating.

Job Requirements:

• Answer all telephone calls within 3 rings and connect them to their appropriate extensions.
• Log all call information and keep for records.
• Assist Guest Service Staff with preparing for next day guest arrivals.
• Must be able to communicate articulately and comprehend written and verbal communication.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments, and location; all room rates, special packages, and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
• Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to work quickly and accurately under constant pressure; ability to maintain confidentiality; skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset; ability to problem solve; must demonstrate superior guest services/relations.

PHYSICAL REQUIREMENTS:

Ability to speak clearly and distinctly both in person and on the telephone; occasional lifting, stooping, reaching, and climbing stairs; ability to sit for long periods of time.

CONDTIONS OF EMPLOYMENT:

Identification badge and uniform is required; must exhibit a neat, clean, and well-groomed appearance at all times. Work in a no smoking area; must be able to work flexible hours and overtime as required; must be able to work holidays; ability to maintain confidentiality.

SPECIAL CONDITIONS:

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

APPLICATION PROCESS:

Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.