Hotel Shift Supervisor: Lead Team, Elevate Guests

ViziRecruiter,LLC.; Detroit (MI); On-site; USD 45,000 - 64,000; Full time

Job summary

PENN Entertainment seeks an experienced Hotel Operations Supervisor to oversee a designated shift, manage staffing, and drive guest satisfaction. You will monitor performance, prepare reports, and support budgeting while ensuring adherence to company standards.

The role requires strong leadership, budgeting acumen, and proficiency with hotel software. This on-site position offers a dynamic, fast-paced environment and opportunities for career growth.

Qualifications

• Associate’s degree or equivalent in a related field.
• Strong written communication and reporting skills.
• Proficiency in MS Excel, PowerPoint, Word, and hotel software.

Responsibilities

• Supervise staff and manage a designated shift.
• Monitor performance and achieve profit objectives.
• Conduct daily pre-shift meetings and prepare shift reports.
• Create efficient schedules while controlling labor costs.
• Assist in budgeting and report on budget compliance.
• Ensure guest satisfaction and uphold service standards.

Skills

Report writing

Microsoft Office

Customer service

Budgeting

Staff training

Excel

Education

Associate’s degree (A.A.) in related field

Tools

Hotel software

Job description

PENN Entertainment seeks an experienced Hotel Operations Supervisor to oversee a designated shift, manage staffing, and drive guest satisfaction. You will monitor performance, prepare reports, and support budgeting while ensuring adherence to company standards.

The role requires strong leadership, budgeting acumen, and proficiency with hotel software. This on-site position offers a dynamic, fast-paced environment and opportunities for career growth.