Hotel Operations Manager

Rayland Hotel; The Dalles (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

The Rayland Hotel in The Dalles, OR is seeking an Operations Manager to lead day-to-day hotel operations, drive community sales, and manage a team to deliver exceptional guest experiences in a boutique setting. You will partner with the General Manager to optimize revenue, uphold brand standards across rooms, front desk, housekeeping, and F&B, and cultivate neighborhood partnerships.

This hands-on role requires strong leadership, communication, and a focus on guest satisfaction, with flexibility

Qualifications

• 2–4 years of hotel or hospitality operations experience.
• Proven track record as a driven leader in a guest-facing, service-intensive environment.
• Strong community or local-sales orientation: comfortable networking, building partnerships, and representing the hotel in public settings.
• Restaurant or food & beverage background strongly preferred; ability to collaborate closely with F&B leadership on service, standards, and guest experience.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business demands.
• Proficiency with common hotel systems (PMS, POS) and basic reporting tools.

Responsibilities

• Oversee daily operations of front desk, housekeeping, and other assigned departments to ensure smooth, efficient service.
• Maintain high standards of cleanliness, safety, and ambiance throughout guestrooms and public spaces.
• Act as on-property host, engaging guests, resolving issues promptly, and ensuring elevated, personalized service.
• Serve as Manager on Duty as scheduled, making real-time decisions to protect guest satisfaction and hotel performance.
• Build and maintain strong relationships with local businesses, community organizations, and neighborhood partners to drive room nights and restaurant traffic.
• Represent the hotel at local events and networking functions to increase visibility and strengthen the brand’s presence.
• Collaborate with sales/marketing to execute local offers, packages, and partnerships that appeal to the surrounding community.
• Monitor community feedback and online reviews and work with the team on service improvements and reputation management.
• Lead by example as a visible, driven leader on the floor, modeling hospitality-minded behavior and guest-first decision making.
• Recruit, train, coach, and schedule team members to ensure adequate coverage and consistent service standards.
• Foster a positive, inclusive work environment aligned with boutique brand values and community culture.
• Hold staff accountable for performance and conduct, providing ongoing feedback, recognition, and support.
• Assist Company Leadership with wage and expense management, helping maintain budgeted labor and controllable costs.
• Support implementation of operational SOPs, brand standards, and compliance requirements (safety, health, and HR policies).
• Identify operational efficiencies and service enhancements that improve guest satisfaction and profitability.
• Participate in reporting and analysis (occupancy, ADR, RevPAR, guest satisfaction scores) and act on trends.

Skills

Leadership

Community sales

Guest experience

Communication

PMS

POS

Budgeting

Training

Tools

PMS

POS

Job description

The Operations Manager is a hands‑on leader responsible for day‑to‑day hotel operations, community sales activity, and team leadership to ensure an exceptional guest experience in a boutique environment. They partner closely with the General Manager to drive revenue, strengthen neighborhood relationships, and uphold brand standards across rooms, front office, housekeeping, and food & beverage.

Key Responsibilities

• Oversee daily operations of front desk, housekeeping, and other assigned departments to ensure smooth, efficient service.
• Maintain high standards of cleanliness, safety, and ambiance throughout guestrooms and public spaces.
• Act as on‑property host, engaging guests, resolving issues promptly, and ensuring elevated, personalized service.
• Serve as Manager on Duty as scheduled, making real‑time decisions to protect guest satisfaction and hotel performance.
• Build and maintain strong relationships with local businesses, community organizations, and neighborhood partners to drive room nights and restaurant traffic.
• Represent the hotel at local events and networking functions to increase visibility and strengthen the brand’s presence.
• Collaborate with sales/marketing to execute local offers, packages, and partnerships that appeal to the surrounding community.
• Monitor community feedback and online reviews and work with the team on service improvements and reputation management.
• Lead by example as a visible, driven leader on the floor, modeling hospitality‑minded behavior and guest‑first decision making.
• Recruit, train, coach, and schedule team members to ensure adequate coverage and consistent service standards.
• Foster a positive, inclusive work environment aligned with boutique brand values and community culture.
• Hold staff accountable for performance and conduct, providing ongoing feedback, recognition, and support.
• Assist Company Leadership with wage and expense management, helping maintain budgeted labor and controllable costs.
• Support implementation of operational SOPs, brand standards, and compliance requirements (safety, health, and HR policies).
• Identify operational efficiencies and service enhancements that improve guest satisfaction and profitability.
• Participate in reporting and analysis (occupancy, ADR, RevPAR, guest satisfaction scores) and act on trends.

Qualifications

• 2–4 years of hotel or hospitality operations experience, preferably in a boutique or lifestyle property.
• Proven track record as a driven leader in a guest‑facing, service‑intensive environment.
• Strong community or local‑sales orientation: comfortable networking, building partnerships, and representing the hotel in public settings.
• Restaurant or food & beverage background strongly preferred; ability to collaborate closely with F&B leadership on service, standards, and guest experience.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business demands.
• Proficiency with common hotel systems (PMS, POS) and basic reporting tools.