Operations Manager

Ontario Trillium Foundation; Oxford (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

We are seeking an Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

The successful candidate will lead front office staff, collaborate with other departments, and help drive service standards while supporting the General Manager with budget and operational planning.

Qualifications

• Leadership experience in a busy hotel environment.
• Customer-first mindset with focus on guest satisfaction.

Responsibilities

• Oversee day-to-day hotel operations, ensuring departments work together to exceed guest needs.
• Establish service recovery guidelines and foster front office staff development and engagement.
• Assist General Manager in developing and monitoring financial and operation plans for the hotel.
• Serve as Manager on Duty as assigned.

Skills

Leadership

Customer service

Job description

Job Summary:

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• MED Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Oversee day-to-day hotel operations, ensuring hotel departments are working together and everyone is focused on exceeding the needs of our guests.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.Build and Foster Front Office Staff.Create an engaging environment to motivate people to join, training to help them do their best, and advance with the company.
• Assist General Manager in the development, implementation and monitoring of financial and operation plans for the hotel which support the overall objectives of the company.
• Manager on Duty as assigned.