Hotel Operations Manager

Canopy by Hilton Portland Pearl District; Portland (OR); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is on the lookout for a dynamic Hotel Operations Manager to join their team. This role offers a unique opportunity to lead daily operations and enhance the guest experience while ensuring compliance with budgetary and quality standards. If you are passionate about customer service and have a strong background in hotel management, this could be the perfect fit for you. Join a supportive team that values your contributions and offers a pathway for growth and development in a vibrant environment.

Qualifications

• 3+ years of management experience in hospitality required.
• Strong communication and organizational skills essential.

Responsibilities

• Collaborate with GM to develop and monitor the annual budget.
• Ensure compliance with laws and company policies.
• Support daily hotel operations to meet guest service standards.

Skills

Leadership Skills

Customer Service

Budget Management

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

Bachelor's Degree in Hospitality Management

High School Diploma or GED

Job description

Job Title: Hotel Operations Manager at Canopy by Hilton Portland Pearl District

Join us to apply for the Hotel Operations Manager role at Canopy by Hilton Portland Pearl District.

Description

We are seeking an experienced hotel operations manager with strong leadership skills to grow with us. You will collaborate with the general manager to plan and oversee daily hotel operations and will assume the GM's responsibilities in their absence. The role involves managing staff and ensuring guests receive a 5-star experience.

Our ideal candidate is passionate about customer service, capable of maintaining the hotel's budget and quality standards, with at least 3 years of management experience in hospitality. A bachelor's degree in hospitality management is strongly preferred. If this exciting opportunity resonates with you, apply today!

Responsibilities

1. Collaborate with department heads and the general manager to develop and monitor the annual budget, making adjustments as needed to ensure profitability.
2. Propose operational adjustments to enhance hotel profitability by evaluating department performance and addressing issues.
3. Ensure compliance with all applicable laws, regulations, and company policies.
4. Support daily hotel operations to meet guest service standards.
5. Work with HR to improve staff turnover, motivation, and retention through supportive initiatives.

Qualifications

• Minimum of 3 years of experience in hospitality or hotel management.
• Excellent communication, organizational, and problem-solving skills.
• Proven team management experience, preferably in hospitality.
• Exceptional customer service focus with a guest-first attitude.
• High school diploma or GED required; a bachelor's degree in hospitality management or related field is preferred.