Hotel Operations Manager - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Operations Manager to elevate guest experiences and drive operational success. This role involves collaborating with senior management to implement strategic initiatives, leading a passionate team, and maintaining high service standards. You'll enjoy a vibrant work environment full of excitement and diversity, where your contributions make a real impact. With opportunities for professional growth and a range of perks, this position is perfect for those who thrive in the hospitality sector and are eager to join a close-knit team dedicated to excellence.

Benefits

Wellness Incentive Programs

Growth Opportunities

Employee Discounts

Free Meals

Free Parking

Healthcare Benefits

Professional Development Programs

Qualifications

• 2+ years of experience in managing hotel operations.
• Strong leadership skills with a focus on guest experience.

Responsibilities

• Collaborate with management to enhance hotel operations.
• Lead development of policies and training programs for Front Desk.

Skills

Hospitality Management

Leadership

Guest Services

Operational Management

Education

Bachelor's Degree in Hospitality

Equivalent Experience in Management

Job description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Ready to lead with flair? We're looking for a Hotel Operations Manager to support our Front Desk team to success! Help drive operational and financial goals, manage labor costs, and ensure an unforgettable guest experience in true MGM Resorts style. If you're passionate about hospitality and love creating top-notch experiences, we'd love for you to Join The Show!

THE DAY-TO-DAY:

• Collaborate with Senior Hotel Operations Manager to drive strategic initiatives and enhance hotel operations.

• Lead the development and implementation of Front Desk, Guest Services and Front Services policies, procedures, training programs.

• Provide leadership in guest experience by maintaining and elevating service standards.

THE IDEAL CANDIDATE

• Bachelor's Degree or equivalent experience in hospitality, management, or related field.
• 2+ years of prior relevant experience in the direction and management of employees.
• Passionate about self-motivation and seeking professional growth.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Potential to grow within a world class organization
• Be a part of a highly engaged close-knit group of team members
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Are you ready to JOIN THE SHOW? Apply today!