Hotel Operations Manager

Cambria Hotel Milwaukee Downtown; Milwaukee (WI); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off

Holiday pay

Discounts on hotel stays

Professional development

Job summary

First Hospitality’s Cambria Hotel Milwaukee Downtown in Milwaukee seeks a Hotel Operations Manager to oversee daily hotel operations including food & beverage, front desk, and housekeeping. You will hire, train, and retain a high-performing team, address guest concerns, and promote an inclusive culture aligned with the company’s standards.

The role requires leading operations with professionalism and coordinating across departments to ensure guest satisfaction and operational success.

Qualifications

• 1+ year of hotel operations management experience.
• Bachelor’s degree or equivalent required.
• Experience with hotel PMS preferred; valid driver’s license.

Responsibilities

• Proactively address guest concerns by ensuring amenities and services are accessible.
• Hire, train, and motivate hotel staff to meet guest expectations.
• Lead the hotel team and promote inclusive culture.
• Communicate across F&B, housekeeping, and front desk to ensure supplies.
• Maintain professional standards and hotel emergency procedures.

Skills

Communication

Administrative skills

Problem solving

Education

Bachelor's degree

Tools

Hotel PMS

Job description

Join our award winning team to inspire elevated guest experiences.

Compensation: $75,000 to $80,000 per year plus bonus

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Hotel Operations Manager is responsible for the overall operation of the hotel specifically food and beverage, front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Hotel Operations Manager is responsible for leading hiring, training, and retention efforts. A successful Hotel Operations Manager will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with food and beverage, housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education:

• 1+ year of hotel operations management
• Bachelor’s degree or equivalent experience required
• Experience with hotel PMS is preferred
• Valid driver’s license

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

A stylish hotel in the heart of downtown Milwaukee

The Cambria Hotel Milwaukee Downtown is located in the Westown neighborhood near Historic Third Ward. This central downtown location puts you within walking distance of some of the city’s best shopping, dining and entertainment, including the foodie-favorite Milwaukee Public Market and the scenic Milwaukee River—where you can board one of the Milwaukee Boat Line sightseeing tours.

Our hotel near Miller Park is 3 miles from the home stadium of the Milwaukee Brewers, making our location a convenient one for baseball fans. Music fans can enjoy easy access to the concerts at the annual Milwaukee Summerfest. The festival is only around a mile away, so it’s just a 20-minute walk to the festival lots. We’re also conveniently close to brewery tours, the Milwaukee RiverWalk and other popular attractions.

The décor of our upscale hotel is inspired by the energy of the city, and you’ll find design elements that highlight Milwaukee’s history and culture. From the guest rooms to the common areas, you’ll discover little luxuries that make a big difference—like spa-style bathrooms Bluetooth mirrors, an indoor heated pool, and a modern lobby with sitting areas that are perfect for socializing. During your stay, stop by our restaurant for classic American dishes and seasonal craft brews from some of the region’s top breweries.Planning a meeting or event in Milwaukee? Contact us to learn more about our 1,500-square-foot event space. This modern meeting room can be customized to host a variety of events.