Hotel Operations Manager

ZipRecruiter; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Operations Manager to oversee property operations, ensuring guest satisfaction and brand standards. This role involves training staff, collaborating with corporate teams, and maintaining compliance with local laws. The ideal candidate will have significant experience in hotel management and a strong leadership presence.

Benefits

Medical, dental, and vision insurance

Life and Pet Insurance

Short and long-term disability insurance

Paid time off and holidays

Tuition assistance

401K plan with 50% matching

Referral program

Training, workshops, and conferences for career growth

Exclusive hotel discounts

Qualifications

• Minimum of 3 years’ experience in a hotel supervisor or managerial position.
• Experience with major hotel brands like Marriott, Hilton, or Starwood.

Responsibilities

• Assist with overall performance of the property’s operations.
• Train fellow associates on brand and company standards.
• Ensure compliance with safety and security standards.

Skills

Leadership

Communication

Problem Solving

Education

Associates or Bachelor’s Degree

Job description

Job Description

Compensation: $65,000 yearly salary; 25% bonus potential paid quarterly with an additional 10% bonus potential.

What Makes a McKibbon Hotel Operations Manager?

This is a hands-on hospitality leadership role where the Hotel Operations Manager works closely with the Hotel General Manager to oversee and guide the total operations of the property. Reporting to the Hotel General Manager, the Operations Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals.

A Day in the Life:

1. You will be responsible for assisting with the overall performance of the property’s operations, including guest satisfaction, brand quality assurance, budget, and labor.
2. You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce a superior service culture.
3. You will ensure compliance and stay updated on new initiatives for the brand and company.
4. You will oversee safety and security standards are upheld through inspections.
5. You will support guest experience and satisfaction across all operations.
6. You will collaborate with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to meet property and company goals.

Requirements

• Associates or Bachelor’s Degree
• Minimum of 3 years’ experience in a hotel supervisor or managerial position
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
• Proven ability to lead a team to deliver exceptional guest service
• Knowledge of local and state compliance laws
• Ability to implement McKibbon procedures related to cost control and inventory management
• Consistent adherence to hotel policies and brand standards
• Sufficient communication and problem-solving skills
• Leadership development skills for staff
• Ability to maintain positive relationships with management company, property owners, and clients

Perks & Benefits Beyond the Basics:

We value our employees’ experience as much as our guests’. Our comprehensive benefits and lively culture create a balanced work environment. Benefits and perks are available based on full or part-time employment:

Full-Time Associates:

• Medical, dental, and vision insurance
• Life and Pet Insurance
• Short and long-term disability insurance
• Paid time off and holidays
• Tuition assistance

Financial & Occupational Wellness: All Associates

• Competitive compensation with incentives (varies by position)
• 401K plan with 50% matching
• Referral program
• Training, workshops, and conferences for career growth (varies by position)
• Wellbeats app for wellness

Personal Wellness: All Associates

• Fundraising matching funds
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel discounts

Any state-specific holiday, vacation, or benefit requirements will also apply.