Operations Manager - Fully Remote

SOWELO CONSULTING; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an Operations Manager to optimize daily operations of their Global Business Services and BPO teams. This role requires a solution-driven leader with strong analytical skills and a passion for managing high-performing teams. You'll implement strategies to enhance operational efficiency and collaborate with senior management to align activities with strategic objectives. Join a dynamic team committed to operational excellence and enjoy flexible work opportunities.

Benefits

Flexible work environment

Professional development opportunities

Career progression

Qualifications

• 5+ years of experience in operations management or a similar leadership role.
• Proficiency in project management tools and methodologies.

Responsibilities

• Coordinate monthly meetings to engage and motivate team members.
• Implement strategies to boost productivity and achieve results.
• Monitor workload and track project timelines.

Skills

Analytical skills

Problem-solving skills

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

Project management tools

Data analysis software

Job description

Are you ready to lead diverse, remote teams while driving operational success in a dynamic environment?

Do you have a proven track record of improving processes and achieving excellence?

If so, we have a remarkable opportunity for you!

We are seeking an experienced and dynamic Operations Manager to lead and optimize the daily operations of our client's Global Business Services (GBS), Business Process Outsourcing (BPO), and Project Management Office (PMO) teams. If you’re a solution-driven leader with a passion for managing high-performing teams and optimizing processes, this is the role for you!

Responsibilities:

• Coordinate monthly meetings to engage and motivate team members.
• Analyze individual and team performance metrics to identify areas for improvement.
• Implement strategies to boost productivity, promote best practices, and achieve results.
• Collaborate with senior management to align operational activities with overall strategic objectives.
• Provide regular updates on team performance and project progress, including solutions for operational challenges.
• Identify, propose, and execute process improvements to enhance operational efficiency and service delivery.
• Monitor workload, track project timelines, and address obstacles to maintain seamless workflows.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management or a similar leadership role.
• Strong analytical and problem-solving skills with a proven ability to identify and implement process improvements.
• Excellent communication and interpersonal skills to effectively collaborate across various teams and organizational levels.
• Proficiency in project management tools and methodologies.
• Familiarity with data analysis software and operational metrics reporting.

Preferred Qualifications:

• Proven experience in operations management, particularly in GBS, BPO, or Shared Services environments.
• Strong familiarity with project management principles and BPO processes.
• Consultancy experience in operations, business transformation, or process improvement is highly preferred.
• Excellent interpersonal and communication skills to engage effectively with teams and stakeholders.
• Proficiency in technology and project management tools, with a strong analytical mindset.

Keys to Success:

• Demonstrating proactive leadership and inspiring team members to achieve their full potential.
• Maintaining a results-driven mindset while staying adaptable to changing priorities and challenges.
• Fostering a culture of collaboration, transparency, and continuous improvement.
• Balancing big-picture strategic alignment with meticulous attention to operational details.
• Building and maintaining strong relationships with stakeholders to ensure alignment and mutual success.

What We Offer:

• A flexible, collaborative, and inclusive work environment.
• Exciting opportunities for professional development and career progression.
• A chance to work with a forward-thinking, dynamic team committed to operational excellence.

Joining us means you'll enjoy:

• A flexible, collaborative, and inclusive work environment.
• Exciting opportunities for professional development and career progression.
• A chance to work with a forward-thinking, dynamic team committed to operational excellence.

Sounds interesting? Send us your CV by applying to this page!

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, which you can find in the document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in the National Court Register (KRS) under no. 0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in KRS under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107

IT Recruitment Poland | Executive Search | Recruitment Process Outsourcing