Hotel Operations Leader - Multi-Property

Drury Hotels Company, LLC; Cape Girardeau (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Drury Hotels Company, LLC is seeking an Assistant General Manager – Unassigned to support our hotel operations across properties in the Cape Girardeau region. The role emphasizes guest service leadership, staff development and ensuring operational excellence.

You will lead, train and coach team members, establish high service standards and model QA best practices while traveling up to 75% to cover multiple properties. This is a senior, hands-on leadership position in hospitality.

Qualifications

• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Bachelor’s degree in hospitality, business or related field preferred.
• Hotel specific experience preferred.

Responsibilities

• Assist and support hotel properties and staff in assigned region in a variety of ways.
• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional service and train, develop and coach team members to achieve success in their roles.
• Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• Lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• Deliver on key business measures of service, cost and labor controls and team engagement through hands‑on leadership, delegating and empowering team members.
• Use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

Skills

Leadership

Customer service

Communication

Education

Bachelor’s degree in hospitality, business or related field

Job description

Drury Hotels Company, LLC is seeking an Assistant General Manager – Unassigned to support our hotel operations across properties in the Cape Girardeau region. The role emphasizes guest service leadership, staff development and ensuring operational excellence.

You will lead, train and coach team members, establish high service standards and model QA best practices while traveling up to 75% to cover multiple properties. This is a senior, hands-on leadership position in hospitality.