Hotel Operations Leader — Guest Experience & Profitability

mymvw; Palm Desert (CA); On-site; USD 135,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Job summary

Marriott Vacations Worldwide is seeking a senior operations leader to oversee hotel guest services, front desk, and related operations in a salaried, exempt role. Responsibilities include driving profitability, managing revenue against budget, and ensuring exceptional guest experiences.

The position requires a two-year or four-year hospitality or business degree with relevant experience, weekend availability, and driving responsibilities as part of hotel operations.

Qualifications

• Two-year degree with 4 years’ experience in guest services, front desk, housekeeping, sales/marketing, or related area.
• Or a four-year degree with 2 years’ experience in guest services, front desk, housekeeping, sales/marketing, or related area.

Responsibilities

• Drive profitability by identifying key drivers of guest satisfaction and implementing improvements.
• Manage revenue goals by monitoring sales against budget and optimizing occupancy and rate.
• Lead hotel operations teams to align with the brand strategy and execute it.
• Oversee guest experience, address feedback, and ensure consistent service quality.
• Support HR practices to enhance engagement and fair staff treatment.

Education

Two-year degree in Business Administration, Hotel and Restaurant Management, or related major

Four-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Marriott Vacations Worldwide is seeking a senior operations leader to oversee hotel guest services, front desk, and related operations in a salaried, exempt role. Responsibilities include driving profitability, managing revenue against budget, and ensuring exceptional guest experiences.

The position requires a two-year or four-year hospitality or business degree with relevant experience, weekend availability, and driving responsibilities as part of hotel operations.