Head of Rooms Operations & Guest Experience

mymvw; Hawaii; On-site; USD 104,000 - 115,000; Full time

Benefits offered by this job

Relocation Assistance Available

Job summary

Marriott Vacations Worldwide is seeking an experienced hotel operations leader to drive profitability and guest satisfaction across Rooms and related outlets. You will oversee performance against budget, coach teams, and implement brand-aligned strategies to improve service and financial results.

The role emphasizes managing occupancy, rate, wages, and expenses while maintaining high guest experience standards in a dynamic tourism market.

Qualifications

• 2-year degree in Business Administration, Hotel and Restaurant Management or related major; 4 years’ experience in guest services, front desk, housekeeping, sales/marketing, or management.
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management or related major; 2 years’ experience in guest services, front desk, housekeeping, sales/marketing, or management operations.

Responsibilities

• Managing Profitability and revenue goals for the property.
• Lead and communicate guest satisfaction drivers to brand target customers.
• Analyze service issues and identify trends to drive improvements.
• Develop and execute operational strategies aligned with the brand’s business plan.
• Monitor Rooms operations sales performance against budget and adjust plans as needed.
• Coach and support the operations team to manage occupancy, rate, wages and controllable expenses.
• Foster brand service vision and ensure alignment across Rooms leadership teams.
• Oversee guest feedback and ensure corrective actions are taken to improve satisfaction.

Skills

Guest satisfaction

Revenue management

Budgeting

Leadership

Education

2-year degree in Business Administration / Hotel & Restaurant Management

4-year bachelor’s degree in Business Administration / Hotel & Restaurant Management

Job description

Marriott Vacations Worldwide is seeking an experienced hotel operations leader to drive profitability and guest satisfaction across Rooms and related outlets. You will oversee performance against budget, coach teams, and implement brand-aligned strategies to improve service and financial results.

The role emphasizes managing occupancy, rate, wages, and expenses while maintaining high guest experience standards in a dynamic tourism market.