Hotel Operations Leader: Guest Experience & Growth

Hotel Investment Services, Inc.; Petoskey (MI); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Hotel Investment Services, Inc. seeks a Hotel Manager for Hotel Perry in Petoskey, MI to supervise daily operations across front desk, housekeeping, F&B, maintenance, and guest services. The role ensures smooth coordination among departments and drives guest satisfaction and profitability.

The ideal candidate will have hospitality management knowledge, financial oversight, and strong team leadership. The position is full-time, on-site with a focus on delivering outstanding service and

Qualifications

• Bachelor’s degree preferred or equivalent professional experience in hotel operations.
• Strong knowledge of hospitality management principles including revenue management, budgeting, financial operations, and guest services.
• Excellent managerial communication skills; able to communicate well with customers, guests, and team members.
• Demonstrated ability to oversee daily hotel operations while managing hospitality teams with professionalism and enthusiasm.
• Ability to multitask and lead by example.
• Knowledge of Restaurant and Banquet operations.
• Ability to deal with guests when they are angry or upset.
• Ability to work flexible hours including weekends, holidays, and late nights.
• Knowledge of local and surrounding communities.

Responsibilities

• Lead and supervise hospitality teams, providing clear direction, motivation, and support to achieve high standards of guest satisfaction and operational efficiency.
• Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
• Implement and uphold hotel management systems such as PMS and reservation platforms to streamline booking processes and guest data management.
• Develop and enforce hotel guest service standards to deliver exceptional customer service experiences that foster guest loyalty.
• Critically review occupancy and revenue reports and adjust strategies to meet business goals and maximize profits.
• Handle guest relations by addressing concerns promptly and resolving issues effectively.
• Coordinate with human resources on staffing needs, training programs, performance evaluations, recognition, and maintaining a productive work environment.
• Conduct daily team meetings to communicate company updates and hotel needs.
• Efficiently manage rooms to keep all guest rooms in service.
• Help develop annual business goals, budgets, and operational plans.
• Create a professional environment and strong culture amongst employees.
• Maintain compliance with safety regulations, hotel policies, and industry standards.
• Be an active member of the local community and maintain a positive public image for the hotel.
• Physically tour and inspect property daily.
• Monitor cost control, property condition, cleanliness, and quality of product and service.
• Manage all hotel-specific accounting duties, including payroll.
• Ensure compliance with company policies and all applicable laws.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest service

Multitasking

Flexibility

Industry knowledge

Local community knowledge

Education

Bachelor’s degree in hospitality or related field

Tools

PMS systems

Revenue management tools

Profit Sword

Hotel Effectiveness

Craftable

Job description

Hotel Investment Services, Inc. seeks a Hotel Manager for Hotel Perry in Petoskey, MI to supervise daily operations across front desk, housekeeping, F&B, maintenance, and guest services. The role ensures smooth coordination among departments and drives guest satisfaction and profitability.

The ideal candidate will have hospitality management knowledge, financial oversight, and strong team leadership. The position is full-time, on-site with a focus on delivering outstanding service and