Bar & Floor Manager — Guest Experience Leader

Arlo Hotels; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Arlo Hotels is seeking a dynamic Bar Manager in New York to oversee daily bar operations, lead FOH staff, and ensure exceptional guest experiences. You will manage beverage programs, payroll, and scheduling while maintaining standards and controlling costs.

The role involves collaboration with F&B leadership on budgets, promotions, and staff development to create memorable hospitality experiences in a vibrant city setting.

Responsibilities

• Oversee daily bar operations, including all front-of-house activities and overall guest experience.
• Ensure the bar meets and exceeds quality, service, beverage, and cleanliness standards.
• Manage beverage inventory, ordering, and cost control to meet budgetary goals.
• Responsible for payroll, including accurate timekeeping review, labor management, and scheduling based on business needs.
• Create, maintain, and manage team schedules to ensure proper staffing levels, operational coverage, and alignment with business demands.
• Partner with leadership to identify operational opportunities and implement processes that improve efficiency and service.
• Recruit, train, and develop staff, including bartenders, servers, runners, hosts, and all FOH positions.
• Coordinate onboarding plans for new hires, ensuring team members complete all required onboarding steps prior to starting in their role.
• Own the new hire training experience, by ensuring team members receive proper department training, resources, and ongoing support needed to be successful.
• Provide consistent coaching, feedback, and development opportunities to build a knowledgeable and engaged team.
• Create and maintain a positive work environment that encourages team cohesion, accountability, and professional growth.
• Implement performance evaluations and address any staff concerns promptly and effectively.
• Monitor adherence to SOPs, service standards, and training guidelines.
• Ensure high standards of customer service, addressing guest concerns and feedback with professionalism.
• Lead by example by creating memorable guest experiences and fostering a culture of hospitality within the team.
• Implement strategies to enhance the guest experience and encourage repeat business.
• Work with the Director of F&B to manage the bar’s budget, including forecasting and controlling expenses.
• Work with the Director of F&B to monitor financial performance, including sales, labor costs, beverage costs, and profitability.
• Analyze sales reports and implement strategies to drive revenue growth.
• Collaborate with the marketing team to develop and execute promotional activities, programming, and events.
• Build and maintain relationships with local businesses and community organizations to promote the bar and restaurant.
• Ensure compliance with health and safety regulations, food safety standards, beverage service requirements, and company policies.
• Conduct regular inspections and audits to ensure the bar operates within legal and company guidelines.
• Ensure team members are properly trained and consistently following all company policies, procedures, and service expectations.

Job description

Arlo Hotels is seeking a dynamic Bar Manager in New York to oversee daily bar operations, lead FOH staff, and ensure exceptional guest experiences. You will manage beverage programs, payroll, and scheduling while maintaining standards and controlling costs.

The role involves collaboration with F&B leadership on budgets, promotions, and staff development to create memorable hospitality experiences in a vibrant city setting.