Hotel Operations Leader: Guest Experience & Front Desk

AC Detroit at the Bonstelle; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

AC Detroit at the Bonstelle is seeking a Front Desk Supervisor to oversee daily hotel operations, ensuring seamless guest check-in/check-out and superb guest services. You will lead the front desk team, coordinate with housekeeping, maintenance, and sales, and maintain brand standards across all service touchpoints.

The role requires strong leadership, excellent communication, and the ability to train staff while upholding performance metrics and guest satisfaction goals.

Qualifications

• Prior front desk experience required.
• Strong leadership and customer relations skills.
• Ability to train and direct staff.

Responsibilities

• Ensure efficient guest registration and check-out.
• Direct and supervise front desk staff and telecommunications.
• Oversee housekeeping, maintenance, and sales support as needed.
• Uphold brand standards and service excellence.

Skills

Front Desk supervision

Leadership

Customer relations

Staff training

Education

High school or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Job description

AC Detroit at the Bonstelle is seeking a Front Desk Supervisor to oversee daily hotel operations, ensuring seamless guest check-in/check-out and superb guest services. You will lead the front desk team, coordinate with housekeeping, maintenance, and sales, and maintain brand standards across all service touchpoints.

The role requires strong leadership, excellent communication, and the ability to train staff while upholding performance metrics and guest satisfaction goals.