Hotel Operations Leader — Guest Experience & Excellence

E.M.A. Hospitality; Wood Dale (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

E.M.A. Hospitality is seeking a hotel operations leader to oversee daily hotel operations, support departmental teams, and ensure service and brand standards are consistently met. The role requires strong leadership, attention to detail, and sound business judgment.

You will manage Guest Services, Food & Beverage, Engineering, Accounting, Sales, and Housekeeping, supervise departments, and participate in required MOD coverage, training, recruiting, and guest satisfaction initiatives.

Qualifications

• 4-year degree with 2–3 years in Rooms Division or 2-year degree with 3–4 years in Rooms Division.
• Previous supervisory experience is required.
• Proficiency in Windows OS, Opera PMS, and Colleague Advantage.
• Ability to quickly evaluate alternatives and stay composed under pressure.
• Ability to analyze financial information and communicate clearly.

Responsibilities

• Oversee daily hotel operations and support department teams to meet service and brand standards.
• Ensure attendance and grooming standards are maintained according to brand requirements.
• Supervise Guest Services, F&B, Engineering, Accounting, Sales, and Housekeeping; address deficiencies with department heads.
• Coordinate training on service standards and departmental empowerment.
• Participate in required Manager-on-Duty coverage and property meetings.
• Assist in recruiting, hiring, and training for Guest Services based on occupancy.

Skills

Leadership

Attention to detail

Business judgment

Communication

Problem solving

Stress management

Listening

Convey information clearly

Education

4-year college degree (Rooms Division)

2-year college degree (Rooms Division)

Tools

Windows OS

Opera PMS

Colleague Advantage

Job description

E.M.A. Hospitality is seeking a hotel operations leader to oversee daily hotel operations, support departmental teams, and ensure service and brand standards are consistently met. The role requires strong leadership, attention to detail, and sound business judgment.

You will manage Guest Services, Food & Beverage, Engineering, Accounting, Sales, and Housekeeping, supervise departments, and participate in required MOD coverage, training, recruiting, and guest satisfaction initiatives.