Resort Operations Lead — Front Desk & Guest Experience

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts on hotel/food/ent.

Free meals in employee dining room

Free parking

Job summary

Excalibur Resort Operations Manager at MGM Resorts International in Las Vegas is a hands-on role supporting the Senior Hotel Manager to guide the Front Desk team toward exceptional guest experiences. The position emphasizes guest service excellence, financial accountability, and staff development in a fast-paced resort setting.

You will oversee Front Desk, Lobby Experience, and Guest Services; implement policies, lead training and scheduling; hire Front Office staff; mentor the team and drive

Qualifications

• Must be a minimum of 21 years of age.
• 2+ years of relevant hospitality leadership experience.

Responsibilities

• Direct oversight of Front Desk, Lobby Experience, and Guest Services operations.
• Lead policy implementation, training programs, manuals, and labor targets for Front Office.

Skills

Leadership

Front desk operations

Guest services

Staff development

Job description

Excalibur Resort Operations Manager at MGM Resorts International in Las Vegas is a hands-on role supporting the Senior Hotel Manager to guide the Front Desk team toward exceptional guest experiences. The position emphasizes guest service excellence, financial accountability, and staff development in a fast-paced resort setting.

You will oversee Front Desk, Lobby Experience, and Guest Services; implement policies, lead training and scheduling; hire Front Office staff; mentor the team and drive