Hotel Operations Leader - Drive Service & Profitability

BENCHMARK; Cleveland (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly motivated Hotel Operations Manager for the Hotel Indigo Cleveland Gateway. You will oversee daily operations, drive service excellence, and partner with department heads to maintain brand standards.

Responsibilities include managing labor, payroll, scheduling against budget, and reviewing financial performance to improve profitability. A hands-on, customer‑focused leader with strong communication and problem-solving skills is essential.

Qualifications

• Proven hotel operations leadership experience.
• Strong understanding of hotel financials and KPIs.
• Experience managing labor, scheduling, and payroll.

Responsibilities

• Oversee daily hotel operations across all departments.
• Lead department heads in Rooms, Front Office, Housekeeping, Maintenance, F&B, and Guest Services.
• Monitor labor productivity, scheduling, and payroll to meet budget.
• Review financial performance and implement cost-control measures.
• Coach and mentor leadership teams; provide hands-on training.

Skills

Hotel operations leadership

Financial acumen

Labor management

Operational KPIs

Communication skills

Leadership

Problem solving

Service mindset

Job description

Pyramid Global Hospitality is seeking a highly motivated Hotel Operations Manager for the Hotel Indigo Cleveland Gateway. You will oversee daily operations, drive service excellence, and partner with department heads to maintain brand standards.

Responsibilities include managing labor, payroll, scheduling against budget, and reviewing financial performance to improve profitability. A hands-on, customer‑focused leader with strong communication and problem-solving skills is essential.