Guest Services Supervisor: Craft Memorable Stays

BENCHMARK; Cleveland (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Supervisor for Hotel Indigo Cleveland Gateway. The role focuses on delivering memorable experiences, guiding a team of bell attendants, and ensuring a warm welcome from arrival to departure.

The ideal candidate has hospitality industry experience, strong communication, and the ability to stay calm under pressure while coordinating with the front desk and management to create a personalized guest experience.

Qualifications

• Hospitality industry experience is required.
• Previous experience as a hotel bell attendant or supervisor is a plus.
• Ability to remain calm and provide direction at all times.
• Must be able to stand for a full shift and assist guests.

Responsibilities

• Supervise bell attendants and mentor the team to deliver top service.
• Provide exceptional customer service and greet guests warmly.
• Escort guests to rooms and explain hotel amenities.
• Assist management with coordination of events affecting arrivals and departures.
• Maintain a welcoming and organized lobby area and workspace.

Skills

Guest services

Customer service

Leadership

Teamwork

Problem solving

Communication

Job description

Pyramid Global Hospitality is seeking a Guest Services Supervisor for Hotel Indigo Cleveland Gateway. The role focuses on delivering memorable experiences, guiding a team of bell attendants, and ensuring a warm welcome from arrival to departure.

The ideal candidate has hospitality industry experience, strong communication, and the ability to stay calm under pressure while coordinating with the front desk and management to create a personalized guest experience.