Hotel Operations Leader

Hyatt Hotels Corporation; New York (NY); On-site; USD 174,000 - 200,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Hotel Manager to lead operations at a premier property in the United States. The role oversees Rooms, F&B, Engineering and Security, with accountability for guest satisfaction and financial performance.

Responsibilities include coaching teams, controlling costs, training, scheduling, and ensuring adherence to standards. Flexible schedule and strong leadership are essential for success.

Qualifications

• Previous hotel management experience with proven leadership of teams.
• Strong financial knowledge and ability to manage revenues and costs.
• Experience in a union environment is preferred.
• Proven track record in delivering guest service results.
• Ability to drive results and manage multiple departments.
• Excellent communication and scheduling flexibility.

Responsibilities

• Participates in sales calls and site visits with the sales team to win business.
• Reviews financial reports and performance versus budget; develops improvement strategies.
• Coaches and supports the hotel team to manage wages and expenses.
• Oversees costs across the hotel including supplies, utilities, F&B, and labor.
• Ensures training aligns with policy and service standards across departments.
• Hires and motivates staff, promoting accountability and guest satisfaction.
• Maintains guest focus and resolves issues to enhance service quality.
• Ensures compliance with policies and emergency procedures.

Skills

Hotel management

Leadership

Guest service focus

Financial acumen

Union environment

Communication skills

Flexible scheduling

Job description

Hyatt Hotels Corporation is seeking a Hotel Manager to lead operations at a premier property in the United States. The role oversees Rooms, F&B, Engineering and Security, with accountability for guest satisfaction and financial performance.

Responsibilities include coaching teams, controlling costs, training, scheduling, and ensuring adherence to standards. Flexible schedule and strong leadership are essential for success.