Hotel Operations Leader

HYATT STUDIOS - MOBILE/TILLMANS CORNER; Coconut Palms MHP (FL); On-site; USD 130,000 - 180,000; Full time

Job summary

HYATT STUDIOS - MOBILE/TILLMANS CORNER in Florida is seeking a General Manager to oversee day-to-day hotel operations including Front Office, Housekeeping, Maintenance and F&B, while ensuring budget alignment and brand quality.

The role requires strong leadership, budget management, and outstanding communication skills to resolve guest concerns and drive performance. Collaboration with corporate and departments is essential for success.

Qualifications

• College Degree (BS/BA) preferred or equivalent work experience.
• Five years’ experience supervising at least 15 associates.
• Three years’ experience in hotel management, including managing budgets.
• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Prior experience working in Hilton or Marriott family of hotels preferred.

Responsibilities

• Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.
• Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.
• Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures.
• Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates.
• Promote positive morale and friendly attitude.
• Monitor communication between departments and ensure a timely and accurate flow of information.
• Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals.
• Review cost accounts on a weekly basis.
• Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.
• Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.
• Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures.
• Maintain certification from a brand approved responsible vendor training program.
• Maintain business and charitable involvement in the community
• Inspect guests’ rooms, public access areas, and outside grounds for cleanliness, safety, and appearance.
• Other duties as assigned, that the associates is capable of performing.

Skills

Effective communication

Leadership

Project management

Financial analysis

Team collaboration

Microsoft Office

Education

BS/BA preferred

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

HYATT STUDIOS - MOBILE/TILLMANS CORNER in Florida is seeking a General Manager to oversee day-to-day hotel operations including Front Office, Housekeeping, Maintenance and F&B, while ensuring budget alignment and brand quality.

The role requires strong leadership, budget management, and outstanding communication skills to resolve guest concerns and drive performance. Collaboration with corporate and departments is essential for success.