Hotel Operations Lead — Housekeeping & Guest Experience

Drury Hotels; Sharonville (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

401(k)

Job summary

Drury Hotels in Sharonville, OH is seeking an Assistant General Manager to lead housekeeping, laundry, and maintenance teams, delivering memorable guest experiences while coaching and supporting the people who make it all happen.

You will drive quality, service, and profitability through strong leadership, training, and hands-on supervision, with a focus on work-life balance, growth opportunities, and a collaborative, award-winning culture.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Customer service

Training

Coaching

People development

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels in Sharonville, OH is seeking an Assistant General Manager to lead housekeeping, laundry, and maintenance teams, delivering memorable guest experiences while coaching and supporting the people who make it all happen.

You will drive quality, service, and profitability through strong leadership, training, and hands-on supervision, with a focus on work-life balance, growth opportunities, and a collaborative, award-winning culture.