Hotel Operations Lead: Housekeeping & Guest Experience

Resolute-Road-Hospitality; Goodlettsville (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality’s Tru by Hilton Goodlettsville is seeking an Operations Manager to lead daily hotel operations with a focus on housekeeping and cleanliness across the property. You’ll ensure guest experiences through operational excellence, strong team leadership, and adherence to safety and brand standards.

This role is ideal for a proven housekeeping leader ready to broaden their impact and grow into senior hotel leadership, overseeing staffing, training, and performance while

Qualifications

• High school diploma or GED required.
• Minimum 3 years of hospitality experience required.
• Minimum 2 years of housekeeping leadership required.
• Previous Housekeeping Manager or supervisory experience strongly preferred.
• Hotel operations leadership experience preferred.

Responsibilities

• Oversee daily housekeeping and laundry operations.
• Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards.
• Recruit, train, schedule, and develop housekeeping team members.
• Monitor labor productivity, staffing levels, and operational efficiency.
• Assist in monitoring labor costs, departmental performance, and operational effectiveness.
• Lead by example to foster a culture aligned with Resolute Road Hospitality’s core values.
• Support hiring, onboarding, and training of team members across operational departments.
• Help coach and develop team members to support performance and growth.

Skills

Housekeeping operations

Leadership

Labor management

Scheduling

Attention to detail

Brand standards

Communication

Safety standards

Education

High school diploma or GED

Tools

Scheduling software

Job description

Resolute Road Hospitality’s Tru by Hilton Goodlettsville is seeking an Operations Manager to lead daily hotel operations with a focus on housekeeping and cleanliness across the property. You’ll ensure guest experiences through operational excellence, strong team leadership, and adherence to safety and brand standards.

This role is ideal for a proven housekeeping leader ready to broaden their impact and grow into senior hotel leadership, overseeing staffing, training, and performance while