Executive Director of Housekeeping — Luxury Experience

hriproperties; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

Hilton Tempo in Nashville seeks a Director of Housekeeping to lead daily housekeeping operations, recruit and coach staff, and ensure top-notch cleanliness and safety across guest rooms and public areas.

The role requires 3–5 years in housekeeping with 2+ years in management, plus familiarity with OnQ/Opera/HotSOS. Strong leadership, communication, and budgeting skills are essential for success in this energetic hotel setting.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 3–5 years housekeeping experience in a hotel or resort environment.
• Minimum 2 years in a supervisory or management role required.
• Experience with property management or housekeeping systems (OnQ, Opera, HotSOS, or similar) preferred.

Responsibilities

• Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
• Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
• Conduct regular room and public area inspections for quality assurance.
• Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
• Monitor departmental labor, productivity, and budget adherence.
• Collaborate with Laundry, Front Office and Maintenance to ensure efficient room readiness.
• Respond promptly to guest concerns and service requests and resolve issues professionally.
• Ensure compliance with company policies, brand standards, and safety regulations.
• Implement and maintain housekeeping procedures, checklists, and operational standards.
• Participate in management meetings and provide operational reporting as required.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Time management

OSHA safety

MS Office

Labor cost analysis

Inventory control

Education

High school diploma or equivalent

Associate or bachelor’s degree in Hospitality Management

Tools

OnQ

Opera

HotSOS

Job description

Hilton Tempo in Nashville seeks a Director of Housekeeping to lead daily housekeeping operations, recruit and coach staff, and ensure top-notch cleanliness and safety across guest rooms and public areas.

The role requires 3–5 years in housekeeping with 2+ years in management, plus familiarity with OnQ/Opera/HotSOS. Strong leadership, communication, and budgeting skills are essential for success in this energetic hotel setting.