Hotel Operations Lead - Guest Experience & Team Growth

Hyatt Hotels Corporation; New York (NY); On-site; USD 68,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Growth opportunities

Job summary

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver Hyatt’s warm, personalized hospitality. The role partners with Front Desk and Housekeeping to ensure an exceptional guest experience and strong colleague engagement.

Ideal candidates have 1–2 years in hotel operations leadership, and familiarity with unionized NYC environments. Must coach teams, manage scheduling, and uphold brand standards across departments.

Qualifications

• 1–2 years of hotel operations leadership experience.
• Experience in a unionized NYC hotel preferred.
• Strong communication and coaching skills.
• Proficiency with hotel PMS systems (Opera or Hyatt).

Responsibilities

• Support the daily oversight of Front Office, Housekeeping, and other operational areas as assigned.
• Foster a service-focused, inclusive culture reflecting Hyatt's values.
• Monitor staffing, service delivery, and departmental performance.
• Coach, support, and develop colleagues across departments.
• Assist with guest recovery and service follow-up.
• Ensure compliance with brand standards, policies, safety, and regulatory requirements.
• Participation in scheduling, payroll review, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain guest-ready operations.

Skills

Leadership

Customer service

Communication

Conflict resolution

Coaching

PMS systems

Tools

Opera PMS

Hyatt systems

Job description

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver Hyatt’s warm, personalized hospitality. The role partners with Front Desk and Housekeeping to ensure an exceptional guest experience and strong colleague engagement.

Ideal candidates have 1–2 years in hotel operations leadership, and familiarity with unionized NYC environments. Must coach teams, manage scheduling, and uphold brand standards across departments.