Assistant Operations Lead - Guest Experience Champion

JdV by Hyatt; New York (NY); On-site; USD 68,000 - 74,000; Full time

Job summary

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner closely with the Front Desk and Housekeeping teams to ensure an exceptional guest experience and seamless departmental coordination.

The role requires 1–2 years of hotel operations leadership, a preference for experience in a unionized NYC hotel, and proficiency with PMS systems such as Opera.

Qualifications

• 1–2 years of hotel operations leadership experience.
• Experience in a unionized NYC hotel environment preferred.
• Strong understanding of hotel operational workflows; Opera/Hyatt systems familiarity preferred.
• People-first leadership style aligned with Hyatt values.
• Excellent communication, conflict resolution, and coaching skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Oversee Front Office, Housekeeping, and other operations as assigned.
• Foster a service-focused, inclusive culture aligned with Hyatt values.
• Monitor staffing, service delivery, and departmental performance.
• Coach and develop colleagues with department leaders.
• Assist with guest recovery and service follow-up.
• Ensure compliance with brand standards, policies, safety, and regs.
• Participate in scheduling, payroll, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally for guest-ready operations.

Skills

Leadership

Communication

Coaching

Conflict resolution

Tools

Opera PMS

Hyatt systems

Job description

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner closely with the Front Desk and Housekeeping teams to ensure an exceptional guest experience and seamless departmental coordination.

The role requires 1–2 years of hotel operations leadership, a preference for experience in a unionized NYC hotel, and proficiency with PMS systems such as Opera.