Assistant Operations Manager (Rooms)

Hyatt Hotels Corporation; New York (NY); On-site; USD 68,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Growth opportunities

Job summary

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver Hyatt’s warm, personalized hospitality. The role partners with Front Desk and Housekeeping to ensure an exceptional guest experience and strong colleague engagement.

Ideal candidates have 1–2 years in hotel operations leadership, and familiarity with unionized NYC environments. Must coach teams, manage scheduling, and uphold brand standards across departments.

Qualifications

• 1–2 years of hotel operations leadership experience.
• Experience in a unionized NYC hotel preferred.
• Strong communication and coaching skills.
• Proficiency with hotel PMS systems (Opera or Hyatt).

Responsibilities

• Support the daily oversight of Front Office, Housekeeping, and other operational areas as assigned.
• Foster a service-focused, inclusive culture reflecting Hyatt's values.
• Monitor staffing, service delivery, and departmental performance.
• Coach, support, and develop colleagues across departments.
• Assist with guest recovery and service follow-up.
• Ensure compliance with brand standards, policies, safety, and regulatory requirements.
• Participation in scheduling, payroll review, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain guest-ready operations.

Skills

Leadership

Customer service

Communication

Conflict resolution

Coaching

PMS systems

Tools

Opera PMS

Hyatt systems

Job description

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68,000.00 Hourly US Dollar (USD) pay basis

Summary

Park South Hotel, a JDV by Hyatt, is seeking a thoughtful, engaged Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner closely with the Front Desk and Housekeeping teams to ensure an exceptional guest experience, seamless departmental coordination, and strong colleague engagement.

Key Responsibilities

• Support the daily oversight of Front Office, Housekeeping, and other operational areas as assigned.
• Foster a service-focused, inclusive culture that reflects Hyatt’s purpose of caring for people so they can be their best.
• Maintain operational excellence by monitoring staffing, service delivery, and departmental performance.
• Partner with department leaders to coach, support, and develop colleagues.
• Assist with guest recovery, problem resolution, and service follow-up.
• Ensure compliance with brand standards, hotel policies, safety protocols, and regulatory requirements.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening and closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain efficient, guest-ready operations.

Qualifications

• Minimum 1 to 2 years of hotel operations leadership experience required.
• Experience working within a unionized NYC hotel environment is strongly preferred.
• Strong understanding of hotel operational workflows; familiarity with IWA-covered departments is a plus.
• People-first leadership style aligned with Hyatt values.
• Strong communication, conflict resolution, and coaching skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Proficiency with hotel PMS systems; Opera or Hyatt systems experience preferred.
• Flexible schedule, including nights, weekends, and holidays.

Compensation

The anticipated annual salary range for this position is $68,000 to $74,000.

This range represents the good faith estimate of compensation for this role at the time of posting. Actual compensation will be determined based on factors including relevant experience, skills, internal equity, and operational needs.

What We Offer

Joining the Park South team means being part of Hyatt’s global culture of care. We offer competitive compensation, comprehensive benefits, growth and development opportunities, and a supportive workplace where hospitality professionals can grow and thrive.

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